Irelands Spa & Salon - Lancaster (947 reviews)

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Went in for an eyebrow wax and my skin was ripped off in the process. I was told lit was because I was using a retinol product and could have been prevented by using an oil before the wax began. PLEASE ask clients if they use retinol based products BEFORE waxing so it does not happen to anyone else. This was a painful and stressful process to go through and it’s been hard caring for the wound afterward.

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I paid roughly 220 dollars just for half of my hair to come out the same color it was when I went it , you can see where my hair got separated to get dyed so I have half blonde and half orange still on both sides. Other than the front half the back looks good and she did good on the back just rushed on the front and still had my same hair color and barley touched my roots

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Overall my experiences have been just okay. The front desk isn't as friendly as the actual people performing the service. The services are pretty good, but also feels over-priced for what you get.

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I felt very awkward the entire time because my stylist didnt really speak to me unless it was “lets get you shampooed” and like the basic things to say as a hair dresser. I didn’t really feel like I was a customer I kinda felt like a mannequin. I am a naturally very anxious person so this did not make my anxiety any better.

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My eyebrows were rushed and were off with wax and tint I am going to have to fix the beginning so they don’t point downwards

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I came in for a facial. The receptionist was wearing a sweatshirt and the lady who was going to do my facial was behind the desk. She did not introduce herself or give me her name. Facial was nice but I feel like instead of leaving me alone during steam time for 7 minutes you should have them maybe put your hands in warm lotion or hot pad on shoulders for more relaxation. The same for the 10 minutes of mask time just a little xtra that other spas do. Also offer water! After I was not told any of the products used or if I was interested in purchasing any. Also when paying they should not stand there while cashing out and giving a tip. They should also give their business card after.