Irelands Spa & Salon - Lancaster (947 reviews)

Comment

I totally get having restrictions and other things due to everything going on right now, but if I'm not getting the full service, I don't feel I should have to pay for the full service. I had to leave the salon with wet hair. Normally, my hair is dried and styled with the price I pay. I paid over $200 and left with wet hair. The wet hair wasn't a big deal, but the fast that I was charged over $200 and didn't even get dried and styled doesn't seem right to me. I was happy with everything else. I just don't see paying that much and not getting the full service I normally do.

Comment

I love my stylist, Ethan, and his work. No problems there at all. However, as a high end salon I find it to be dirty and uninviting. There is nothing personal about most, if not all, the stations. The front desk staff (not all) could be more professional and friendly. Again, the service I get from Ethan keeps me coming back-that’s about all. The salon could use a warm makeover and a deep cleaning.

Comment

Big Kudos to Abby at the front desk. She always treats me professionally and pleasantly. She obviously knows her job well. On a completely different point, it makes me uncomfortable when I see new/young nail technicians dress and act unprofessionally. Sloppy clothes, holes in jeans in back seat/hip areas. (These holes are not "fashionable" holes. These are holes in clothes that are too worn.) Maybe they'd look better if they wore beauty aprons? Sometimes their hair doesn't even look clean. To me, these ladies do not represent the standards of the BEAUTY profession. If I didn't love my gal so much, I'd probably look elsewhere since this has become an ongoing uncomfortable situation. For example, a few months ago one new gal shoved more trash into the already overflowing trash container by the black sink. (It seems to always be quite full when I'm there.) I asked her why she didn't just empty it. (She didn't have a customer at the time.) She explained that she was tired of always having to be the one who empties it. That it should someone else's job. Geesh... The majority of folks who work here ARE professional. I've had the pleasure of having appointments with three of them. It's quite clear they take pride in themselves as well as their profession.