The Men's Salons - Lakeside Hills (1010 reviews)

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My 14 year old son had a haircut with Jessica. When the receptionist and I tried to explain to Jessica what we wanted done unfortunately she did not listen and just said I got it without hearing us. He then asked for a half inch trim and clean up but wanted to keep his long hair. I expected a scissors cut/trim at a professional salon but she didn’t listen to what he wanted and used only a clippers and created a bowl cut that’s sorely uneven on the sides and back. For $37 I just expected a higher quality cut based on what he asked for. We will not be going to this salon again.

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This is the 3rd visit we’ve had so I feel confident that the recurrent rudeness of the the front desk gal was not simply her having a “bad day”. Absolutely horrendous customer service. The stylist who cut my sons hair this last time was sweet and kind so I was pleased with that aspect of our visit, but to repeatedly call me on my phone 2 minutes after my appointment time to tell me “I should make it quick” and next time my appt would be rescheduled was unnecessary. Things happen (beyond my control) and a little compassion would have been welcomed. Not likely to return.

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I’m not going to visit this place again. I booked my appointment with Kylee because I was seeing great reviews in google but it turned out to be stressful. No attention to detail. I was expecting suggestions on what styling that would fit for my face and hair but even my present hairstyle was not followed. I was stressed out after the left side of my hair was cut too short than what I explained. If I wanted a mediocre haircut I would have easily gone to a nearby chain hair salon for just 25% of the price you charge. On the scalp treatment, as a customer, I’m supposed to know what is being applied and what benefit that provides - I was not told anything. It make me to suspect that the reviews in Google are made up accounts and not real customers. You lost a customer permanently and I guess you wouldn’t even mind it Thank you!

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The stylist was great and the haircut was fine, but the counter service afterwards was horrible. The cashier charged more than what was agreed to when I ordered online and refused to work with me for a suitable outcome. I was told that some customers are more highly valued and get special deals. I may be a less valued customer but do you have to rub my face in it?

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I went in for a regular beard trim and the stylist started cutting into my beard where I obviously have never trimmed it before. I got the stylist to stop but left a bald spot in the side of my face. The stylist said "sorry I should have asked you before I did that." Never going back!!!

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Paid 85 dollars including tip for one of the worst haircuts I’ve ever had. Definitely won’t be going back complete rip off