Cookie Cutters-Clinton, UT (173 reviews)

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Tess is great!!

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This was the first time we came to this place with our 5-month-old. Due to bad weather and construction work around this location , we were 4 minutes late. The first thing I was told as soon as we opened the door was that lateness goes against their policy and next time we would be basically fined. Let's just say, not the best greeting especially for a first visit ( baby’s first haircut!!! Big deal for us as parents. From the upbeat mood we’ve got immediately really down) and since the tardiness was not intentional at all, I read the rules before booking. Then we had to wait another 7-10 minutes because of an uncooperative little customer, which is understandable, this is a salon for small children and unpredictable behavior or other things happen. Just like it’s happened in our case, kids don’t always follow your timing, and anything can happen on the way. So I don't quite understand such strictness with this rule, if they themselves violate it and make the next clients wait. In general, attention to the customer is not the strength of some employees of this location, but Tesse the hairdresser was quite friendly and professional. Not quite sure if we will come again.

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The girl was alone and trying to hurry. Many people waiting. She didn’t offer to style my child’s hair. She blew his hair with the blow dryer, making his hair messy. Took off the cape and told him he was done. I had to come his hair down and into place with my fingers. It was crazy!

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I went to a hair stylist to get my daughter's hair styled. I told her we had family pictures. I said my daughter would like to wear the bow. She did maybe four hair ties at the top for the bangs and totally neglected the entire back. By the time we left my daughter's hair dried it just frizzled right up and like she just woken up for the pictures. I brought her to a hair stylist for the hair stylist to know what to do and I told her we're doing pictures and clearly your hairstyles don't know what to do but thanks for taking my money dude. I even tipped her and that makes me sick this lady put zero effort into this. Why couldn't you do the hair ties like even just Midway down the hair just holding the back together I mean zero effort.

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Disappointed with the haircut.