Cookie Cutters-Chesapeake, VA (1481 reviews)

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I forgot my child's mask at home and I came in to purchase one just so he could get his haircut. I have 2 kids and bought 2 masks and the total was $19. You are ripping people off with the price of masks. That is insane for something you are making a requirement. Consider getting cheap disposable masks to give to people if they forget their. $20 for 2 masks in ridiculous.

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Was brought to chair 15 minutes past appointment time. Receptionist was texting on her phone below the cash register drawer and did not acknowledge me at first, when trying to pay.

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Candace was great and gave me great advice for helping my daughters dry hair!

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We use Cookie Cutters regularly and are always satisfied with our experience. The only complaint from our recent visit was that there was only one stylist working and our appointment was at 2:15 and we didn't get helped until after 2:30. She was helping the customer ahead of us and didn't rush them (which she shouldn't), but there just seemed to be a scheduling issue.

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The girl that was working the desk did not greet us upon or arrival and when I approached the desk she continued to do what she was doing on the computer before even looking up. 15 minutes past my appointment time I again approached the desk and she finished counting money for another minute or two before she looked up at me. I asked her if the appointments were running behind and she finally told me yes. Later during my son’s great haircut with the amazing Ms. Shea, the desk girl was folding towels and a mom and son walked in and approached the desk and the girl looked and continued folding her towels for a bit before going to the desk. This is very different from the desk service that I normally have. On another note, I was so happy to see Ms. Shea again. I have tried other stylists but am always happy with Ms. Shea, as well as my two and a half year old son. She is what Cookie Cutters is all about!

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I think that the customer service could have been a little more personable but the stylist was very nice. I am a frequent hair donor and would love to see them partner with wigs for kids. Overall it was a pleasant experience and will take my kids back.