Cookie Cutters-Chesapeake, VA (1481 reviews)

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We usually have great service and results from going to Cookie Cutters however this experience was so bad we are not going back. I started scheduling online saw two openings for the day, decided to call in and see if we could get in sooner, was told there were no openings. I got back online and booked. When we got in the salon only one stylist was working and no one else was in the whole place. The cut took maybe 10 minutes and my daughter's bangs are slanted across her forehead now. She looked better before we went.

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Stylist was inexperienced and did a bad job

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My son does not fight haircut but he will move, he’s only 3 and autistic. The lady this did his hair held his chin the she left red marks on his cheeks.

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A child's first haircut is super important to parents. The person who cut our child's hair was short with us and monotone about everything. No excitement towards our child. Once our child's hair dried, the bangs were super uneven. She was seated 20 minutes after the appointment time, which I would've been less upset about if the experience and haircut were better. Something ruined we can't get back.

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Hairdresser did not sanitize her hands prior to providing service to my child. Hairdresser was friendly but seemed to be brand new at cutting hair. My daughters straight hair is now uneven and her bangs are uneven as well. There were a total of 12 people inside the business for approximately 30 minutes. I felt uncomfortable with a hysterical screaming & crying unmasked child the entire time we were there. (That child was also getting their hair cut). Each time I schedule an appointment here there always seems to be a negative issue. I will no longer be a customer at this establishment.

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After getting home yesterday after our cuts for both of my boys I found that their haircuts were horrific! The back line at their neckline was so crooked that a child could have done better! After watching the stylist work and then looking at her I believe she was on some kind of drugs. Waiting for management to get back to me. Never used this stylist before and never seen her before either. She was blonde and did both of my boys haircuts.