Cookie Cutters-Chesapeake, VA (1480 reviews)

Comment

I asked for my day to get a trim and cut her bangs. The stylist did not even want to set her hair and it was not easy to tell with the way her hair was at the salon how much had been trimmed. My daughter told me after we got home that the stylist did not even cut her bangs. She rushed through her appointment and once we got home I noticed. Normally we have a great experience at cookie cutters but this was very disappointing.

Comment

I love this facility but the woman who did my son’s haircut seemed new and not very experienced. Ended up having to shave my son’s head. Utterly disappointed and won’t stray away from his go-to person.

Comment

I brought my son here knowing that this was a place specifically for children, and my son has sensory issues. Although most of the staff was incredibly nice has had kind words, I left the appointment crying and feeling extremely embarrassed. I KNOW it is extremely difficult to cut his hair, and even harder to handle a screaming child who is not your own. I tried to do everything I could to keep him calm and help however I could. He was just scared. There were some comments in the background from staff and even other parents that I did not appreciate. His hair cut turned out great and our beautician was very nice and patient for the most part but I could tell that she was frustrated and even said to my son ( who is 3 and has a speech delay) something along the lines of ,he needed to finish getting his hair cut because she has someone else waiting on her. Which I understand as well…but it just made me feel like she was done with us and couldn’t get us out of the chair fast enough. I appreciate some of the help that we did receive while there but unfortunately I don’t think we will be coming back…