Cookie Cutters-Chesapeake, VA (1480 reviews)

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I specifically messaged on Facebook to ask if my daughter needed a mask who is 2 was told no so made an appointment. I get there and am rudely told she needs a mask and I let her know I had messaged about it and she rudely tells me it’s on the door. Had to improvise tie off an adult mask so she could get a haircut I had been waiting on since March to get. Didn’t appreciate the attitude I was so frustrated. The manager that was there did apologize to me which I did appreciate however probably will not return ever again. Please please please have people told the correct information really didn’t appreciate the rude attitude when I was told something different.

Comment

Had asked for edge up and fade, only did the edge up and said my son didn't want the fade, asked my son he said she never mentioned that she just did the edge up and said she was done. For the price he could have a full haircut at his usual barber. This was a ten min cut and looks unfinished. Sticking to regular barber. She also said the trend was not to have a fade...not really true. Clearly. Would have taken him back in to have it re-done but they were busy and we had plans. Such a waste of money.

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Alicia did the first haircut package for my daughter. She snipped a piece of hair and put it on her counter. Three times between then and the time she put that piece of hair in a plastic baggie she or somebody knocked my daughter's first hair cut onto the floor. They just picked it up (less and less each time, more dirty and matted each time) and balled it up to Toss In a plastic bag. The photo she took for the memory award was dark and blurry. Really felt ripped off of the first hair cut experience and paid a price that should've been a quality experience with a good memory for something that was just trash and disappointing.

Comment

The receptionist at the salon was extremely friendly and personable! The hair stylist who cut my son and nephews hair was kind when she did speak, which wasn’t much. She never introduced herself to myself or the children. Outside of asking what kind of cut I wanted for the kids she did nothing to interact with them in a friendly way to make them comfortable, which I would expect from a kids salon. Specifically with my 3 year old, who has only ever had a hair cut one other time in his life, she did nothing to explain to him what she was about to do to help him feel comfortable. She then stopped cutting and asked if it looked okay. After looking myself I saw she had cut the back very crooked and missed a very clear spot on one side. I pointed those things out and she responded, “I have dry eyes. It’s hard to see”. She then revisited the spots I pointed out, cut a little more, then asked me if it looked complete. I should think as the stylist that she would have the professional capability of saying the hair cut looks complete. I would likely only go back to the salon to be seen by another stylist to see if it is a better experience for my little one.