Cookie Cutters-Chesapeake, VA (1480 reviews)

Comment

I usually have great experiences here with my grandson but this time was different. The girl that cut his hair this time didn't seem to know what she was doing. When she was done I pointed out to her his bangs were very croojed and she said oh I think I must have missed a straggler. Did a little more then said ok its good. I was annoyed by this time I glanced and said good and it looked a little better but once we got home and brushed his hair noticed how crooked his bangs still are. For the distance and price not sure we are coming back.

Comment

We usually have great service and results from going to Cookie Cutters however this experience was so bad we are not going back. I started scheduling online saw two openings for the day, decided to call in and see if we could get in sooner, was told there were no openings. I got back online and booked. When we got in the salon only one stylist was working and no one else was in the whole place. The cut took maybe 10 minutes and my daughter's bangs are slanted across her forehead now. She looked better before we went.

Comment

Stylist was inexperienced and did a bad job

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My son does not fight haircut but he will move, he’s only 3 and autistic. The lady this did his hair held his chin the she left red marks on his cheeks.

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A child's first haircut is super important to parents. The person who cut our child's hair was short with us and monotone about everything. No excitement towards our child. Once our child's hair dried, the bangs were super uneven. She was seated 20 minutes after the appointment time, which I would've been less upset about if the experience and haircut were better. Something ruined we can't get back.

Comment

Hairdresser did not sanitize her hands prior to providing service to my child. Hairdresser was friendly but seemed to be brand new at cutting hair. My daughters straight hair is now uneven and her bangs are uneven as well. There were a total of 12 people inside the business for approximately 30 minutes. I felt uncomfortable with a hysterical screaming & crying unmasked child the entire time we were there. (That child was also getting their hair cut). Each time I schedule an appointment here there always seems to be a negative issue. I will no longer be a customer at this establishment.