Cookie Cutters-Chesapeake, VA (1480 reviews)

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I booked my appointment online and put “any stylist “ figuring that would get me seen faster. Oh no. They chose the stylist I got to see and I had to wait for her to be ready for my son. We got seen 20-30 mins after my appointment time and were bypassed by so many people who came in after us. When I complained about people going before me when I had an appointment the lady just kept saying I was next. The woman they made me WAIT FOR needs to retire. She was super sweet but her hands were shaking something awful I thought she was gonna cut my baby. His hair is so uneven (and he wasn’t even giving her a hard time he was pretty still the whole duration) they don’t sweep between customers and they don’t even clean the hair out of the cars the little kids sit in. I was super disappointed in this place and I will never be seen here again. All because pigtails and crewcuts is closed on sundays

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We told the lady what my son wanted. She argued with us about it. Then did what she wanted. My 2 year old was playing and touched one of the other chairs and she made a nasty comment about how they try to keep the seats sanitized, though I’m not sure that’s a big concern considering the cleanliness of the play area and the floor towards the front of the shop. I’m not thrilled with the way she talked to anyone in my family. Unlikely we will be coming back based on this experience alone. The lady at the front desk was nice to everyone.

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Two of my children got great haircuts. However, my other child who coughed one time (a lingering cough from being sick a month ago) was denied service because he wouldn’t wear a mask. I of course encouraged him to wear it but unknown to the haircut person he has sensory issues and has trouble with masks. We both left the salon in tears. We had driven 45 minutes to go to this place and are unable to come back since I am a solo parent (that works full time) while my husband is deployed. We won’t be coming back not that anyone cares.

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Lindsey should not be working with kids. Very unprofessional. I was told the owner would be calling us and we never heard from them.

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Alicia is rude. Doesn't listen to customer.