Cookie Cutters-Chesapeake, VA (1403 reviews)

Comment

KALI AND STAFF ARE AMAZING! WE LOVE ALL OF THE EXTRAS THAT COOKIE CUTTERS OFFERS AND IS WHY WE DRIVE AN HOUR TO GET MY SON'S HAIR CUT! THE STAFF WENT OUT OF THEIR WAY TO GET IN TOUCH WITH US THROUGH Facebook when an appointment opened up. We love Cookie Cutters and appreciate how Kali understands children's needs!

Comment

The receptionist at the salon was extremely friendly and personable! The hair stylist who cut my son and nephews hair was kind when she did speak, which wasn’t much. She never introduced herself to myself or the children. Outside of asking what kind of cut I wanted for the kids she did nothing to interact with them in a friendly way to make them comfortable, which I would expect from a kids salon. Specifically with my 3 year old, who has only ever had a hair cut one other time in his life, she did nothing to explain to him what she was about to do to help him feel comfortable. She then stopped cutting and asked if it looked okay. After looking myself I saw she had cut the back very crooked and missed a very clear spot on one side. I pointed those things out and she responded, “I have dry eyes. It’s hard to see”. She then revisited the spots I pointed out, cut a little more, then asked me if it looked complete. I should think as the stylist that she would have the professional capability of saying the hair cut looks complete. I would likely only go back to the salon to be seen by another stylist to see if it is a better experience for my little one.

Comment

Thank you for a positive experience for my boy!