Cookie Cutters-Colorado Springs, CO (Briargate) (332 reviews)

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I love coming here for the environment and how patient the stylists are. However, this haircut was particularly bad and my son was sitting very still so it's not because he was moving. The front is quite blunt with minimal thinning, the back is uneven and asymmetrical, and the hair is trimmed higher above one ear than the other. I attempted to give some feedback during the haircut but was worried with how much more hair was coming off that he would be left with a worse haircut if I didn't stop talking. I plan to fix this on my own or take him elsewhere. No other stylist has had trouble with his hair quite like this time.

Comment

My husband scheduled an appointment for him and our son. He arrived early, called the number, spoke to a female who told him to enter the store in 10 minutes. When he did, a smaller white female with long hair asked who he was and said because he is late, they would only be able to complete one appointment. My husband informed her he called before his appointment time and she argued with him, telling him he never called because his name was not checked off as calling to check in. First, arguing with a customer is completely I appropriate. My husband informed her he called and the unfriendly employee asked the other employee if he called and this nice employee said he did and she forgot to mark him as checking in. The unpleasant employee walked away, did not apologize at all. 2 days later I brought my daughter in for her hair appointment and there was a smaller white female with long hair present who had a very unpleasant attitude with customers and the other employees. I did not receive her name but I imagine the employees and she know who exactly who I am speaking about. Her attitude made our experience uncomfortable and made my husband and sons experience extremely uncomfortable. I hope management has a word with her about proper customer service. The other employees were very pleasant and the haircuts were very good.

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We've been here several times for our kids and always had good experiences. However, both our daughters got hair cuts this week and I don't think we'll be coming back now. The stylist for our one daughter was so unfriendly and grouchy, and hearing her rip through my daughter's hair with brush and comb while de-tangling it was painful to her (she told me later) and disrespectful to the efforts we take to keep her hair healthy. Our other daughter's stylist was very sweet, but her bangs are now so crooked! I do her bang trims at home but wanted to get them professionally trimmed periodically, but now I'm going to have to wait for them to grow out more to fix them. This is why all my stylist friends tell me not to straight cut her bangs (which is exactly what this stylist did - I watched). Also, I've had to trim two chunks that were missed already... Sorry, but we'll go elsewhere next time.

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The person cutting my son’s hair was not great with young children and wasn’t very friendly in general

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My son got his 2nd haircut and it was a bad experience compared to the first. The first time Tasha was very welcoming tried to make my son feel comfortable and made the experience great for me as being a first time parent, since i was excited about my son getting his first haircut. The haircut turned out great I even asked her name for future reference. The second time, the lady was super uninterested and just seemed like she hated her job. She didn’t try to interact with my son and make his experience comfortable and she was being a bit rough. Tasha wasn’t available so we had to go with somebody else (I forgot her name) It all depends on who you get but the office was very clean.

Comment

Kept us waiting 20 minutes after our scheduled appointment time. Haircut is not good. Stylist did not deliver what was asked for and hair is jagged and crooked on one side and from the front. Will not return.