List your business
I'm looking for
Cookie Cutters-Colorado Springs, CO (Briargate)


Cookie Cutters-Colorado Springs, CO (Briargate) (332 reviews)



9697 Prominent Point, Ste 124, Colorado Springs, CO, 80924, United States

P Show phone number

Visit the Cookie Cutters-Colorado Springs, CO (Briargate) website


You can book at Cookie Cutters-Colorado Springs, CO (Briargate) Colorado Springs online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Colorado Springs, CO (Briargate) staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience. Stop in and Discover How Much Fun A Haircut Can Be!

Reviewed by 332 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Colorado Springs, CO (Briargate) were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON 10:00 AM to 7:00 PM
TUE 10:00 AM to 7:00 PM
WED 10:00 AM to 7:00 PM
THU 10:00 AM to 7:00 PM
FRI 10:00 AM to 7:00 PM
SAT 10:00 AM to 5:00 PM
SUN 10:00 AM to 4:00 PM

Payments Accepted

Payment method Payment method Payment method
Payment method Payment method

Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

Brands Stocked


What our customers are saying about us

Show all reviews





19 Feb 2020
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

We've come here several times, always with great results. My son can be very shy and not always the most cooperative. However. The stylist started to use the electric razor on him. And I asked her not to. And she started anyway, so then I had to let her finish. He didn't like the feel of it, so he wouldn't sit still, so it's shorter than I wanted, and requested, and looks silly around his ears. I was very specific on length and that I didn't want the razor. Thank goodness this is hair and it will grow back, and it's not a couple months from now when we have a special event we have to go to.

Response from Cookie Cutters Haircuts for Kids

I am sorry that your experience at Cookie Cutters wasn't terrific. We have a 7 day guarantee on our haircuts and we would be happy to fix anything you do not like such as around his ears. Just call us and we can get you in at a time that works best for you. I have addressed your concerns with the stylist to ensure that we are clear on the requests of our clients before we start a service. Again, I am sorry that this happened. I want to thank you for selecting Cookie Cutters and hope you will take us up on the offer to correct the haircut and visit us again. I know this we can find a stylist that works for you and we will make it a wonderful experience next time.

Posted on 20 Feb 2020


11 Apr 2021
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

For Kids the price should be little less

Response from Cookie Cutters Haircuts for Kids

Thank you for visiting our salon and glad we could make it a great experience. We are the only dedicated children's salon in Colorado Springs and make it a personal experience for each child that visits our salon. Our pre-paid card is a great deal making the price per KidsCut a very reasonable price. They never expire and can be used for all members of a family. We hope to see you back again when you need that next haircut.

Posted on 12 Apr 2021


29 Jun 2021
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I believe the stylist could have explained that the haircut I was asking for was not going to work for the simple fact that the clippers are designed for children therefore, the skin closeness was not going to work.Although she was very nice, professional, and skilled I believe she rushed through the cut. Things could have been cleaned up a little better. The coupon I received was awesome! I saved close to $5 and that was a plus. For the money spent however All in all I will give them a 8 out of 10

Response from Cookie Cutters Haircuts for Kids

I am sorry to hear you were not completely happy with the service today. We offer a 7 day guarantee on our haircuts and would ask that you please call the salon and we can get the haircut to your liking. We hope you will revisit our salon again.

Posted on 29 Jun 2021


13 Apr 2021
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

We’ve been going to this location for a couple of years now and always have had a wonderful experience. This visit felt a lot different. We scheduled the appointment in advance so I thought that meant there would be appropriate time allotted and we also arrived a few minutes early. I say this because the appointment felt very rushed and our stylist seemed very detached and ready for my daughter’s appointment to be over with. I understand we all have days so maybe some grace is needed but I definitely will be requesting a different stylist for our future appointments. It’s wasn’t pleasant feeling like my daughter was a burden.

Response from Cookie Cutters Haircuts for Kids

I am sorry that your entire experience from walking in to the haircut and leaving was not as amazing as your previous experiences. I have reached out to your privately to discuss the matter and determine who the stylist was as we want to ensure to address your comments with them so we can improve our experience for our customers. I hope this one incident does not stop you from visiting us in the future so we can recapture for you that amazing Cookie Cutters experience.

Posted on 13 Apr 2021


04 Jan 2020
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Lisa did a great job with my daughter’s hair. The salon was super busy. We made an appointment for 1pm and arrived around 1255. We were greeted and checked in immediately. We were told someone would be with us shortly. We waited approximately 45 mins before my daughter was seen. There were 2 stylists working hard but it was disappointing to have to wait so long even when we made an appointment. Lisa did apologize for our wait and I did appreciate that.

Response from Cookie Cutters Haircuts for Kids

I am sorry for your extended wait yesterday. Lisa got a bit behind due to difficult haircuts with several of her earlier clients. We have discussed ways to minimize wait for our clients with Lisa and the rest of our staff as we know your time is valuable. We did have 3 stylists working but one was on her lunch break during your appointment. We thank you for choosing Cookie Cutters and apologize again for the wait. We hope to see you back again the next time your daughter needs a trim or haircut.

Posted on 05 Jan 2020


28 Aug 2021
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I made an appointment for 10AM, I was late for 10 minutes and was told by the lady in the front desk that the next appointment for that same day will be at 345pm. I did not take it and left, I made an appointment myself again at 1145am, I was with my son in the Childrens Hospital and came back 5 minutes later this time, I think they were having lunch and did not want to take my son. I was able to book a 345pm in the system and when got again at the salon at 330pm to check in I was told that appointment they could not see it in the system, thank GOD for Tasha who was very kind to solve the situation and they had me waiting until the next appointment did not show up and they cut my son’s hair. I was driving from Pueblo to Colorado Springs with 2 goals for the day, the medical appointment and the hair appointment. I believe that solution could have been provided the very first time. I do not think it was necessary for us to do three appointments. I came back over and over because I needed that done. Otherwise I would have left and never came back. The lady in the front office have no idea about problem solving. This needs to be addressed.

Response from Cookie Cutters Haircuts for Kids

Thank you for reaching out to us about your appointment this Saturday. This past Saturday like most of our Saturdays, our schedule was completely full when we started the day. When you showed up late by 13 minutes for a 15-minute haircut appointment, our staff could not fit you in as it would have pushed all the other appointments back causing further issues. As such we had an opening at 3:45pm which was the first available at that time. We offered it to you which you declined. Shortly later you made an appointment at 3:45pm using our online system, then it was cancelled. As you stated you went online again and found a 11:45am appointment. That only came available as a client cancelled their appointment that day and moved to Monday approximately 30 minutes before you booked the 11:45 am service. Again, you were late for that appointment by 7 minutes. Our stylist determined she would not have the necessary time to complete the service to the level expected and stay on time with her next client so we informed you that we could not provide service to you. This policy is outlined when a client books an appointment with us as well when we send a confirmation 90 minutes before the scheduled appointment. You then came in at 3:30pm for an appointment you made earlier in the day at 3:45pm, but as I stated above it was cancelled and that is why we did not have it in our schedule. Another client booked an appointment for 3:45pm as it was open at the time of booking. Our staff worked to fit you in even though it pushed the next few clients’ appointment times. As a busy salon, especially on weekends we do our best to accommodate our clients if they are late, but we cannot always as we must balance that with our other clients that expect us to honor their appointment times.

Posted on 31 Aug 2021
< previous12...1819202122232425262728151 - 156 of 166 reviews next >
Follow us on Facebook