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Cookie Cutters-Colorado Springs, CO (Briargate)


Cookie Cutters-Colorado Springs, CO (Briargate) (332 reviews)



9697 Prominent Point, Ste 124, Colorado Springs, CO, 80924, United States

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Visit the Cookie Cutters-Colorado Springs, CO (Briargate) website


You can book at Cookie Cutters-Colorado Springs, CO (Briargate) Colorado Springs online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Colorado Springs, CO (Briargate) staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience. Stop in and Discover How Much Fun A Haircut Can Be!

Reviewed by 332 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Colorado Springs, CO (Briargate) were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

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Ultimate Question (Referral)

Opening Hours

MON 10:00 AM to 7:00 PM
TUE 10:00 AM to 7:00 PM
WED 10:00 AM to 7:00 PM
THU 10:00 AM to 7:00 PM
FRI 10:00 AM to 7:00 PM
SAT 10:00 AM to 5:00 PM
SUN 10:00 AM to 4:00 PM

Payments Accepted

Payment method Payment method Payment method
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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

Brands Stocked


What our customers are saying about us

Commented reviews only





13 Apr 2021
Overall Environment Care

Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

We’ve been going to this location for a couple of years now and always have had a wonderful experience. This visit felt a lot different. We scheduled the appointment in advance so I thought that meant there would be appropriate time allotted and we also arrived a few minutes early. I say this because the appointment felt very rushed and our stylist seemed very detached and ready for my daughter’s appointment to be over with. I understand we all have days so maybe some grace is needed but I definitely will be requesting a different stylist for our future appointments. It’s wasn’t pleasant feeling like my daughter was a burden.

Response from Cookie Cutters Haircuts for Kids

I am sorry that your entire experience from walking in to the haircut and leaving was not as amazing as your previous experiences. I have reached out to your privately to discuss the matter and determine who the stylist was as we want to ensure to address your comments with them so we can improve our experience for our customers. I hope this one incident does not stop you from visiting us in the future so we can recapture for you that amazing Cookie Cutters experience.

Posted on 13 Apr 2021


04 Jan 2020
Overall Environment Care

Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

Lisa did a great job with my daughter’s hair. The salon was super busy. We made an appointment for 1pm and arrived around 1255. We were greeted and checked in immediately. We were told someone would be with us shortly. We waited approximately 45 mins before my daughter was seen. There were 2 stylists working hard but it was disappointing to have to wait so long even when we made an appointment. Lisa did apologize for our wait and I did appreciate that.

Response from Cookie Cutters Haircuts for Kids

I am sorry for your extended wait yesterday. Lisa got a bit behind due to difficult haircuts with several of her earlier clients. We have discussed ways to minimize wait for our clients with Lisa and the rest of our staff as we know your time is valuable. We did have 3 stylists working but one was on her lunch break during your appointment. We thank you for choosing Cookie Cutters and apologize again for the wait. We hope to see you back again the next time your daughter needs a trim or haircut.

Posted on 05 Jan 2020


28 Aug 2021
Overall Environment Care

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Comment

I made an appointment for 10AM, I was late for 10 minutes and was told by the lady in the front desk that the next appointment for that same day will be at 345pm. I did not take it and left, I made an appointment myself again at 1145am, I was with my son in the Childrens Hospital and came back 5 minutes later this time, I think they were having lunch and did not want to take my son. I was able to book a 345pm in the system and when got again at the salon at 330pm to check in I was told that appointment they could not see it in the system, thank GOD for Tasha who was very kind to solve the situation and they had me waiting until the next appointment did not show up and they cut my son’s hair. I was driving from Pueblo to Colorado Springs with 2 goals for the day, the medical appointment and the hair appointment. I believe that solution could have been provided the very first time. I do not think it was necessary for us to do three appointments. I came back over and over because I needed that done. Otherwise I would have left and never came back. The lady in the front office have no idea about problem solving. This needs to be addressed.

Response from Cookie Cutters Haircuts for Kids

Thank you for reaching out to us about your appointment this Saturday. This past Saturday like most of our Saturdays, our schedule was completely full when we started the day. When you showed up late by 13 minutes for a 15-minute haircut appointment, our staff could not fit you in as it would have pushed all the other appointments back causing further issues. As such we had an opening at 3:45pm which was the first available at that time. We offered it to you which you declined. Shortly later you made an appointment at 3:45pm using our online system, then it was cancelled. As you stated you went online again and found a 11:45am appointment. That only came available as a client cancelled their appointment that day and moved to Monday approximately 30 minutes before you booked the 11:45 am service. Again, you were late for that appointment by 7 minutes. Our stylist determined she would not have the necessary time to complete the service to the level expected and stay on time with her next client so we informed you that we could not provide service to you. This policy is outlined when a client books an appointment with us as well when we send a confirmation 90 minutes before the scheduled appointment. You then came in at 3:30pm for an appointment you made earlier in the day at 3:45pm, but as I stated above it was cancelled and that is why we did not have it in our schedule. Another client booked an appointment for 3:45pm as it was open at the time of booking. Our staff worked to fit you in even though it pushed the next few clients’ appointment times. As a busy salon, especially on weekends we do our best to accommodate our clients if they are late, but we cannot always as we must balance that with our other clients that expect us to honor their appointment times.

Posted on 31 Aug 2021


21 Jul 2021
Overall Environment Care

Service Quality & Prof. Advice
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Ultimate Question (Referral)

Response from Cookie Cutters Haircuts for Kids

I am sorry to hear you were not completely happy with the service today. We offer a 7 day guarantee on our haircuts and would ask that you please call the salon and we can get the haircut to your liking. Also our pre-paid card is a great option for savings. As you did not provide name or details I would ask that you reach out to me via email at CookieCuttersCOS@haircutsarefun.com so we may discuss your service and why you were not happy.

Posted on 21 Jul 2021


07 Jun 2021
Overall Environment Care

Service Quality & Prof. Advice
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Comment

I love coming here for the environment and how patient the stylists are. However, this haircut was particularly bad and my son was sitting very still so it's not because he was moving. The front is quite blunt with minimal thinning, the back is uneven and asymmetrical, and the hair is trimmed higher above one ear than the other. I attempted to give some feedback during the haircut but was worried with how much more hair was coming off that he would be left with a worse haircut if I didn't stop talking. I plan to fix this on my own or take him elsewhere. No other stylist has had trouble with his hair quite like this time.

Response from Cookie Cutters Haircuts for Kids

I am sorry to hear about your dissatisfaction with the haircut today. We strive to provide great service to all our customers each and every haircut and want all of our clients to look and feel good when they leave our salon. I want to apologize that you did not receive this during your recent visit. We offer a 7-day guarantee on our haircuts and would ask you call the salon soonest and we can get this corrected with another of our stylists such as Lisa, Claire, or Holly which you have had in the past. Thank you for bringing this to our attention and we have addressed your comments with the stylist. I want to thank you for selecting Cookie Cutters and hope you will take us up on the offer to correct the haircut and visit us again. I know this we can find a stylist that works for you and we will make it a wonderful experience next time.

Posted on 07 Jun 2021


02 Jan 2021
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

My husband scheduled an appointment for him and our son. He arrived early, called the number, spoke to a female who told him to enter the store in 10 minutes. When he did, a smaller white female with long hair asked who he was and said because he is late, they would only be able to complete one appointment. My husband informed her he called before his appointment time and she argued with him, telling him he never called because his name was not checked off as calling to check in. First, arguing with a customer is completely I appropriate. My husband informed her he called and the unfriendly employee asked the other employee if he called and this nice employee said he did and she forgot to mark him as checking in. The unpleasant employee walked away, did not apologize at all. 2 days later I brought my daughter in for her hair appointment and there was a smaller white female with long hair present who had a very unpleasant attitude with customers and the other employees. I did not receive her name but I imagine the employees and she know who exactly who I am speaking about. Her attitude made our experience uncomfortable and made my husband and sons experience extremely uncomfortable. I hope management has a word with her about proper customer service. The other employees were very pleasant and the haircuts were very good.

Response from Cookie Cutters Haircuts for Kids

I am sorry to hear about the ordeal. Thank you for brining this to our attention and we will make sure to address this with the stylist you mention. We did have time to conduct your husband's haircut, but he refused even after multiple times asking. We thank you for your continued support to our salon and as I stated will address this with the stylist you mentioned. We hope to see you again soon and hope to hear your experience is a better one the next time.

Posted on 03 Jan 2021
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