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Cookie Cutters-Colorado Springs, CO (Briargate)


Cookie Cutters-Colorado Springs, CO (Briargate) (332 reviews)



9697 Prominent Point, Ste 124, Colorado Springs, CO, 80924, United States

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Visit the Cookie Cutters-Colorado Springs, CO (Briargate) website


You can book at Cookie Cutters-Colorado Springs, CO (Briargate) Colorado Springs online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Colorado Springs, CO (Briargate) staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience. Stop in and Discover How Much Fun A Haircut Can Be!

Reviewed by 332 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Colorado Springs, CO (Briargate) were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

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Opening Hours

MON 10:00 AM to 7:00 PM
TUE 10:00 AM to 7:00 PM
WED 10:00 AM to 7:00 PM
THU 10:00 AM to 7:00 PM
FRI 10:00 AM to 7:00 PM
SAT 10:00 AM to 5:00 PM
SUN 10:00 AM to 4:00 PM

Payments Accepted

Payment method Payment method Payment method
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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

Brands Stocked


What our customers are saying about us

Commented reviews only





28 Aug 2021
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Comment

I made an appointment for 10AM, I was late for 10 minutes and was told by the lady in the front desk that the next appointment for that same day will be at 345pm. I did not take it and left, I made an appointment myself again at 1145am, I was with my son in the Childrens Hospital and came back 5 minutes later this time, I think they were having lunch and did not want to take my son. I was able to book a 345pm in the system and when got again at the salon at 330pm to check in I was told that appointment they could not see it in the system, thank GOD for Tasha who was very kind to solve the situation and they had me waiting until the next appointment did not show up and they cut my son’s hair. I was driving from Pueblo to Colorado Springs with 2 goals for the day, the medical appointment and the hair appointment. I believe that solution could have been provided the very first time. I do not think it was necessary for us to do three appointments. I came back over and over because I needed that done. Otherwise I would have left and never came back. The lady in the front office have no idea about problem solving. This needs to be addressed.

Response from Cookie Cutters Haircuts for Kids

Thank you for reaching out to us about your appointment this Saturday. This past Saturday like most of our Saturdays, our schedule was completely full when we started the day. When you showed up late by 13 minutes for a 15-minute haircut appointment, our staff could not fit you in as it would have pushed all the other appointments back causing further issues. As such we had an opening at 3:45pm which was the first available at that time. We offered it to you which you declined. Shortly later you made an appointment at 3:45pm using our online system, then it was cancelled. As you stated you went online again and found a 11:45am appointment. That only came available as a client cancelled their appointment that day and moved to Monday approximately 30 minutes before you booked the 11:45 am service. Again, you were late for that appointment by 7 minutes. Our stylist determined she would not have the necessary time to complete the service to the level expected and stay on time with her next client so we informed you that we could not provide service to you. This policy is outlined when a client books an appointment with us as well when we send a confirmation 90 minutes before the scheduled appointment. You then came in at 3:30pm for an appointment you made earlier in the day at 3:45pm, but as I stated above it was cancelled and that is why we did not have it in our schedule. Another client booked an appointment for 3:45pm as it was open at the time of booking. Our staff worked to fit you in even though it pushed the next few clients’ appointment times. As a busy salon, especially on weekends we do our best to accommodate our clients if they are late, but we cannot always as we must balance that with our other clients that expect us to honor their appointment times.

Posted on 31 Aug 2021


26 Aug 2021
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Comment

Lisa is absolutely wonderful! My son was having a hard day and started tears from the get go but she had the best attitude and got his haircut done. She was so kind to make sure we got hair off his face and helped him pick out his balloon after the fact. All the ladies here are equally as wonderful.

Response from Cookie Cutters Haircuts for Kids

Thank you for visiting Cookie Cutters Haircuts for Kids in Colorado Springs. We are glad to hear your service from our staff was excellent. As you had a great experience we would be much appreciative if you could leave a review on Google, Facebook, or Yelp so others can see how we make haircuts fun for kids and stress-free for parents. We look forward to seeing you soon for that next haircut or style.

Posted on 27 Aug 2021


25 Aug 2021
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Service Quality & Prof. Advice
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Ultimate Question (Referral)

Response from Cookie Cutters Haircuts for Kids

Thank you for visiting Cookie Cutters Haircuts for Kids in Colorado Springs. We are glad to hear your service from our staff was excellent. As you had a great experience we would be much appreciative if you could leave a review on Google, Facebook, or Yelp so others can see how we make haircuts fun for kids and stress-free for parents. We look forward to seeing you soon for that next haircut or style.

Posted on 26 Aug 2021


25 Aug 2021
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Ultimate Question (Referral)

Comment

Great quick and kind people.

Response from Cookie Cutters Haircuts for Kids

Thank you for visiting Cookie Cutters Haircuts for Kids in Colorado Springs. We are glad to hear your service from our staff was excellent. As you had a great experience we would be much appreciative if you could leave a review on Google, Facebook, or Yelp so others can see how we make haircuts fun for kids and stress-free for parents. We look forward to seeing you soon for that next haircut or style.

Posted on 26 Aug 2021


25 Aug 2021
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Response from Cookie Cutters Haircuts for Kids

Thank you for visiting Cookie Cutters Haircuts for Kids in Colorado Springs. We are glad to hear your service from our staff was excellent. As you had a great experience we would be much appreciative if you could leave a review on Google, Facebook, or Yelp so others can see how we make haircuts fun for kids and stress-free for parents. We look forward to seeing you soon for that next haircut or style.

Posted on 26 Aug 2021


25 Aug 2021
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)
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