Cookie Cutters-Orem, UT (896 reviews)

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Your 5 min late policy is ridiculous. We were 6 mins late and they wouldn’t wash her hair. We will find somewhere else to get my daughters hair cut in future.

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The lay was extremely rough with my 3 year old son and scraped his neck so hard with the clippers that he cried several times.

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I showed the professional the cut I would like for my son and she cut too much, he is only 18 months and she cut his hair like a military not like a baby. This is the second time something like that happen. I brought my son there because I like the environment, but paying 19 dollars to do something my husband can do at home is not worth it.

Comment

It's just so chaotic a lot in there, and it more messy than necessary. I know they are trying and it's hard with kids. We go there because the environment is kid oriented. The problem is that the stylists aren't really kid oriented. They are too quiet with them and could be more...fun, I guess. Also I really wish there were different pricing options. I just want bangs for a 3 year old who has like, two strands of hair and it takes less than eight minutes. I feel that I shouldn't have to pay for a full price haircut like I do for my ten year old.

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I asked for my daughters face to be framed…. Instead she now has a huge piece of hair hacked off. It looks ridiculous, and I do not plan on coming back. The girl was nice but once you’ve cut a chunk of hair there’s really no fixing it.

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I came here expecting the stylist to be happy to work with my baby and responsive to me and to him, especially since this was his first haircut. I was hoping for a fun experience, but definitely didn’t get it. He is not a difficult child at all, so that was not the problem. She seemed distant and made no effort to make this a fun experience for my baby other than turning on a tv. I made several efforts to talk to her but felt like I was a problem more than anything. I paid more than I normally would for a simple boys’ haircut for the experience, but was sincerely disappointed. I was planning to bring my daughter here as well but will definitely not be back. This was my son’s first haircut and I had to ask for the picture I signed up for. Overall, I simply did not feel comfortable and was disappointed to have a less than positive experience.