Cookie Cutters-Orem, UT (896 reviews)

Comment

I feel there could be more engaging while giving them a haircut

Comment

The 2 staff members were very kind and had great customer service skills. We waited about 45 minutes for the haircut because the location was either understaffed or overbooked due to the 15-minute slots. It clearly takes at least 20 to 30 minutes for a haircut to happen with a little wiggly child, but because they had appointments back to back, the room just filled with people and I felt so bad for the staff! But it is you at the headquarters who can make a difference by changing the slot lengths on your website!

Comment

We've been in to this location many times with all three children. The staff is great. They're friendly, fast and we're usually very pleased with the experience. This particular haircut, however, was a new stylist who I feel maybe was slightly inexperienced with very young children. My son is one. He sat very well for a kid his age. I feel the cut could have been better. This is why I marked down a little on value for the money. Overall, we love this salon.

Comment

These stylists are magicians with my 18 month old. I appreciate their patience and expert skills working with a very cranky client.

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We did have to wait 20 minutes past our appointment time but Hailey did make up for it for giving quality service and Hunter an awesome cut!

Comment

Overall, we had a pretty good experience at Cookie Cutters. My son’s haircut is so cute, and our stylist was super friendly- even when my son started to get a little antsy and tried climbing out of the car. Our stylist was patient and was moving in any way she could to accommodate my wiggly toddler. I can see what some other reviewers are talking about when they said the salon wasn’t super clean. There is hair everywhere, but that is understandable when you have kids running around after getting haircuts.