Cookie Cutters-Orem, UT (896 reviews)

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I took both of my boys Aidan and Gael for their haircuts on 4/19/24 at 4:30pm to the Orem location. The woman that cut Aidan’s hair was rude and unprofessional. I felt ignored when she asked me what I wanted for Aidan’s hair and then walked away as I was trying to explain. When I tried explaining how I wanted his hairline she looked at me as if I was dumb. Not once did she engage in conversation with me when she asked me questions about his hair. At one point she sprayed so much water on my son’s hair it was dripping all down his face, I literally had to clean his face with my sleeve! While she left to go grab some scissors. She was cutting my son’s hair so aggressively that the environment just felt so hostile. My son even mentioned after his haircut that she was yanking on his hair so much that it hurt him. At the end of the haircut she yanked the cape off my son’s neck, and my son immediately got off the chair. I said thank you and got nothing but a “mhm” and she walked away. This is by far the worst experience I have ever had at cookie cutters. It makes me so sad because I have been going to the Orem location for over 8 years and I have never had a rude stylist. I didn’t catch the girls name that cut Aidan’s hair but I hope she learns how to deal with parents and kids as it is her job.

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This was my 2 year old’s first haircut. When the stylist put him in the chair, she almost started cutting without even asking me what she was doing or how I wanted it cut. I showed her a picture and described what we wanted and she just started. The final product looked nothing like the picture. The sides were uneven and there were several long hairs left. I feel like we need the haircut fixed, but I don’t want to go back to the same salon for a fear that I still wouldn’t get our desired result.

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Such a great place for kids haircuts. Our little one loved being there and sitting in his own little car and watching his favorite show. Staff was patient and provided a great haircut

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Our little guy hates getting his hair cut so it’s a struggle. But the staff at Orem cookie cutters are exceptionally amazing and beyond patience and kind. They are understanding and very efficient in a timely manner with cutting hair even with a screaming child. 10/10 would recommend to others

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McCall did a great job! We love coming to see her at Cookie Cutters. The environment makes it exciting for kids to come get their hair cut.

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Stylists were super kind and did a great job!