Cookie Cutters-Orem, UT (896 reviews)

Comment

Friendly and easy to work with. I highly recommend!

Comment

My son's hair is a mess. Upon ringing is up, I had to stop the stylist and ask her to finish my son's hair as one side was completely left untouched. She graciously went back and fixed. But then getting home she buzzed a huge amount of hair around his ear. It's terrible looking and unfixable. My son was actually really still during the cut so finding this when we got home is very upsetting. The stylist herself was kind and personable, but the quality of cut for the experience doesn't match. Emma was not skilled in her cut. The cut is completely off and my son's hair around his ear is so high it'll take awhile to grow back out. Very disappointed with our experience.

Comment

Mcall did amazing on our sons hair. She is the best

Comment

This was the first haircut for my baby and it went so smoothly because of their expertise! The environment was so fun, my 3 year old played on the slide while my baby got his haircut. He was buckled into a cute car and was distracted by the TV and car he was "driving." They did a great job with the haircut as well, it looks so good! We'll definitely be coming back.

Comment

I love the environment where there are cute kid chairs and little TVs with options for them to choose if they want to watch something themselves. I liked the patience of the beauticians and the willingness to listen to and work with the parents. The stylists seemed very understanding of children behavior as I was struggling keeping my kids calm. A struggle that I had was that even though I booked online, there was some confusion about who was on the schedule and what the service was. I was feeling overwhelmed with the appointment and I was almost charged a haircut with a wash but we didn't get the wash. It was fine that we didn't get the wash as I decided I didn't really need it and I wasn't bothered about not having the wash, but I'm glad I realized it before being charged. There seem like there was some confusion when purchasing a promotional gift card and what was allowed to be covered by the gift card. And that was a little frustrating because I had already decided to buy the gift card and then after the fact realized I couldn't use it on all of the haircuts. Despite the stylus being really nice and trying to help me as much as they could it seemed like it was a little crazier than necessary (apart from my own family's crazy! ). Ultimately I am fine enough to have the promotional gift card for use for later, but I may not have purchased it had I known all of the details. Overall the actual haircuts were let me we're fine and they were really patient with my kids getting distracted and having a hard time holding her heads in particular directions.

Comment

Excellent experience, per usual. We see Elayna at the Orem location and she is INCREDIBLE! So sweet and professional, we love her!