Cookie Cutters-Orem, UT (896 reviews)

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This was my 2 year old’s first haircut. When the stylist put him in the chair, she almost started cutting without even asking me what she was doing or how I wanted it cut. I showed her a picture and described what we wanted and she just started. The final product looked nothing like the picture. The sides were uneven and there were several long hairs left. I feel like we need the haircut fixed, but I don’t want to go back to the same salon for a fear that I still wouldn’t get our desired result.

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I took both of my boys Aidan and Gael for their haircuts on 4/19/24 at 4:30pm to the Orem location. The woman that cut Aidan’s hair was rude and unprofessional. I felt ignored when she asked me what I wanted for Aidan’s hair and then walked away as I was trying to explain. When I tried explaining how I wanted his hairline she looked at me as if I was dumb. Not once did she engage in conversation with me when she asked me questions about his hair. At one point she sprayed so much water on my son’s hair it was dripping all down his face, I literally had to clean his face with my sleeve! While she left to go grab some scissors. She was cutting my son’s hair so aggressively that the environment just felt so hostile. My son even mentioned after his haircut that she was yanking on his hair so much that it hurt him. At the end of the haircut she yanked the cape off my son’s neck, and my son immediately got off the chair. I said thank you and got nothing but a “mhm” and she walked away. This is by far the worst experience I have ever had at cookie cutters. It makes me so sad because I have been going to the Orem location for over 8 years and I have never had a rude stylist. I didn’t catch the girls name that cut Aidan’s hair but I hope she learns how to deal with parents and kids as it is her job.

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Honestly we were so excited to come and get my son’s first haircut and it did not go well. Mostly because he got super nervous and wouldn’t stop crying but the girl who cut his hair wasn’t super nice or accommodating. She wasn’t sweet with him and didn’t try to help him feel better. Which was a real bummer because he’s traumatized now. His hair looks good but overall the experience was not good.

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My sons have autism, they do such a great with them, so patient and accommodating!

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The person that helped us was so patient and kind to my boys even though they were squirming and screaming. I appreciate it so much!

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It was great! Mary-Kate was good at keeping my 5 year old informed on what she was doing which helped him feel okay about getting his hair cut.