Cookie Cutters-Orem, UT (896 reviews)

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I always come to cookie cutters because they are very understanding with my special needs children. I've never had a negative experience and the girls are always super nice.

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Madi was so great with my daughter. She cut it exactly with what I was looking for.

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I hate leaving a bad review, but I'm in the corporate world and understand how important feedback is! My little boy has long curly hair. I wanted someone who specifically could cut curls. I called a week prior, and was told Yashley is great at curly hair. So I scheduled with her! When I arrived, Marnie took us over to cut my sons hair. I asked her name, and realized she wasn't who I booked with. I spoke up and said I specifically scheduled with Yashley. Yashley was over at the desk and heard me. Yashey said Marnie is good also, and so I just went along with it and trusted her. Marnie did an ok job, however the layers were WAY too short for his curls. His hair is about 3 inches long on the top layer but it curls up so high to a little pile of curls. It honestly doesn't look great at all and has be contemplating buzzing all his curls off, so sad! Marnie was SO nice and sweet and kind to my son, so I have no complaints there. She did a great job making it a calm and fun experience for my son. I hate leaving a bad review, but it was just not a good cut for his curls. I don't think I'll be returning to cookie cutters for a curly cut. I understand not all cuts are perfect, so I'm not upset about that. However, I feel that if a customer specifically books with a specific stylist, it should be honored. Especially if Yashey didn't have another client at the time (we were the one ones in the place.) I think this is an example of how client care can be improved.

Comment

This salon provides plenty of options to help kids feel comfortable while having their hair cut, from interesting seating to picking what show they watch and after-cut extras like (in the case of my daughter) hair glitter or a braid. My kids ask to come back here whenever they're ready to get their hair cut.

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We’ve come here twice now and every time we get matched with the absolute sweetest gals and are so amazing at working with my boy!

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Hair was everywhere on the car my son was on (not his) Appointment took maybe 4 min and was charged $18. I feel like that was a way over priced baby hair cut. She trimmed just above his ears and that was it. Only add on was getting some hair to take home. Not worth $18