Cookie Cutters-Orem, UT (896 reviews)

Comment

This is the second time that Nancy has cut his hair and she has done a bad job. He is supposed to have a fade and a finger length at the top but the cut does not look the best she basically chopped off the corners . My son complained about the following things and she was dismissive for the most part. “She is cutting too fast” and it was rough for him The neck cover up was too tight and he said that twice, I had to get up and do it myself It hurts behind the ear where she was going at it with the machine and it was already pink The blowdryer is too hot and he kept saying g that the. Finally stopped and said she would make it less hot but it took her a while Sometimes she was dismissive to his comments so I had to ask her. I am not the kind to leave bad reviews but if she’s going to work with little kids she needs to be softer and more attentive to their comments and not be dismissive. I have gone to the cookie cutters in south Jordan and they’re amazing but Orem , they need to be trained more. You have lost a customer in this location.

Comment

Excellent experience, per usual. We see Elayna at the Orem location and she is INCREDIBLE! So sweet and professional, we love her!

Comment

I love the environment where there are cute kid chairs and little TVs with options for them to choose if they want to watch something themselves. I liked the patience of the beauticians and the willingness to listen to and work with the parents. The stylists seemed very understanding of children behavior as I was struggling keeping my kids calm. A struggle that I had was that even though I booked online, there was some confusion about who was on the schedule and what the service was. I was feeling overwhelmed with the appointment and I was almost charged a haircut with a wash but we didn't get the wash. It was fine that we didn't get the wash as I decided I didn't really need it and I wasn't bothered about not having the wash, but I'm glad I realized it before being charged. There seem like there was some confusion when purchasing a promotional gift card and what was allowed to be covered by the gift card. And that was a little frustrating because I had already decided to buy the gift card and then after the fact realized I couldn't use it on all of the haircuts. Despite the stylus being really nice and trying to help me as much as they could it seemed like it was a little crazier than necessary (apart from my own family's crazy! ). Ultimately I am fine enough to have the promotional gift card for use for later, but I may not have purchased it had I known all of the details. Overall the actual haircuts were let me we're fine and they were really patient with my kids getting distracted and having a hard time holding her heads in particular directions.