Cookie Cutters-Orem, UT (896 reviews)

Comment

I was helping my son’s hairdresser and walked back over to my daughter. She was getting her hair cut. The lady had already asked for length and style and had gotten my daughter’s hair wet. As she was cutting, I noticed my daughter had a welt and black smudge across her left cheek. I asked her what happened. My daughter said “I don’t know”. The hair dresser didnt say a thing. The only thing I can think is the black comb had something or my daughter rubbed her cheek from touching the car. The welt I’m not sure where that came from. As she finished the haircut the red mark/welt slowly went away, so I know it had happened recently from getting into the car. Unsolved mystery! It was just frustrating that the hairdresser didn’t say anything.

Comment

We usually love the quality of haircut my son gets, however the stylist that provided service this time did not do a good job at all. Our regular stylist is Liz and we absolutely love her and the amazing job she does but she wasn’t working this time. I will never again trust another stylist. The lines were uneven and choppy and his hair looks splotchy now.

Comment

My sons haircut looks terrible. There is a large chunk in the back that is about a full inch shorter than the other hair

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My son's hair is a mess. Upon ringing is up, I had to stop the stylist and ask her to finish my son's hair as one side was completely left untouched. She graciously went back and fixed. But then getting home she buzzed a huge amount of hair around his ear. It's terrible looking and unfixable. My son was actually really still during the cut so finding this when we got home is very upsetting. The stylist herself was kind and personable, but the quality of cut for the experience doesn't match. Emma was not skilled in her cut. The cut is completely off and my son's hair around his ear is so high it'll take awhile to grow back out. Very disappointed with our experience.

Comment

We had an appointment and were called back, my child was seated and ready to go and then we were told never mind-- it was someone else's turn. We had to wait longer for both my children, when we were on time and checked in. When I thought my second child was up to have their hair cut-- we were circumvented by someone else who had the same appointment time and had requested a specific stylist. There were multiple people who asked us if we had checked in-- and I kept saying "yes" -- the communication between stylists was poor and I was really disappointed by this experience. We have been to Cookie Cutters multiple times-- this was just an overall poor experience.

Comment

My daughter was really disappointed that she didn’t get her hair washed during her appointment. When we scheduled online it said the appointment would include a hair wash and styling and her hair was cut and that was it. I felt like we shouldn’t have been charged the full price for not getting everything we signed up for.