Cookie Cutters-Orem, UT (896 reviews)

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The haircut was really uneven right in the front. Had to try and fix it myself once I got home.

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Lady that cut his hair seemed new maybe? But there was a lot of spots we had to come home and fix. Usually good hair cut.

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I love the environment where there are cute kid chairs and little TVs with options for them to choose if they want to watch something themselves. I liked the patience of the beauticians and the willingness to listen to and work with the parents. The stylists seemed very understanding of children behavior as I was struggling keeping my kids calm. A struggle that I had was that even though I booked online, there was some confusion about who was on the schedule and what the service was. I was feeling overwhelmed with the appointment and I was almost charged a haircut with a wash but we didn't get the wash. It was fine that we didn't get the wash as I decided I didn't really need it and I wasn't bothered about not having the wash, but I'm glad I realized it before being charged. There seem like there was some confusion when purchasing a promotional gift card and what was allowed to be covered by the gift card. And that was a little frustrating because I had already decided to buy the gift card and then after the fact realized I couldn't use it on all of the haircuts. Despite the stylus being really nice and trying to help me as much as they could it seemed like it was a little crazier than necessary (apart from my own family's crazy! ). Ultimately I am fine enough to have the promotional gift card for use for later, but I may not have purchased it had I known all of the details. Overall the actual haircuts were let me we're fine and they were really patient with my kids getting distracted and having a hard time holding her heads in particular directions.

Comment

I appreciate the skill of Mikayla, that's why I chose her as my son's stylist. She seemed rushed the whole appointment. She didn't want to take the time to get the show my son wanted to watch. She even said, "I don't want to take the time to find that one." I was surprised by that response to him. I didn't feel good about that. It would have only taken her 1 minute or less to find that show. She did ask for my opinion on the shortness of the razor cut, so that was good. The only other thing that bothered me is that she was in such a hurry to finish his cut that she left red marks all over the back of his neck, from the razor. It looks awful.