Cookie Cutters-Perry Hall, MD (2014 reviews)

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I would recommend this place because I’ve been multiple time but I would never schedule with Denise again for my child

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We have been taking our daughter to cookie cutters for the last year and have loved it. Tonight we had the worst experience and we won't be back! The lady cut her bangs way to short and they are CROOKED! She also cut a few TINY and I mean small spots on the sides of our daughter's hair and we were charged for a full cut! SHES NOT EVEN 2 AND HAS A SHORT THIN NATURAL BOB THAT DOESNT EVEN TOUCH HER SHOULDERS!! The woman didn't ask if we wanted it trimmed or even say it would be another $10 added to the bang trim I had signed up for!! Never again will we go or recommend anyone to CC.

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My husband and I specifically showed the stylist we wanted our son's hair to his shoulders. He has very curly hair and I informed her that his hair is much curlier than what it was at this time because I didn't put any product in it knowing we were having a cut, I told her that it will curl up even more. She began to use clippers and cut his hair ABOVE his shoulders after brushing it out to be even less curly...meaning when it curled up it would be even shorter!!! Not at all ok or what we stated. I am beyond upset. To cut curly hair you should know to start below where they want it so it curls up to the length they wish. When she was cutting his bangs she wanted to start where I want them .. no when it curled it would be in his scalp! I had to instruct her to go lower so it would curl up to where I want it. She also scrunched it up after it was done to get the curls activated, it's to his ears not shoulders, she clearly didn't listen to our wants and has no idea how to cut curly hair. I won't be back!

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I feel so bad for my son with the haircut he received today. It's nothing like I expected it would be and looks butchered and uneven in so many areas. It had some kind of gel in it and didn't realize how bad it was till we left. We had taekwondo tonight and many of my friends commented on how his hair looked and not in a positive way.

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Not sure why we didn’t have a race car or plane this time. Our son did not have a good experience and our expectations were not met. Last time we came it was much better.

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It seems once in awhile we have stylists/barbers who do not seem to be good with children. Particularly talking to them while they are getting their hair cut. It's important to reassure and talk to children. I only patronize Cookie Cutters because you are suppose to be better with children in this setting than adult salons. I left White Marsh location because they never seem to have any hot water for shampooing, but since the pandemic we are no longer interested in shampooing and just want a good cut. Sometimes we are placed with new stylists that are not very good with children and then others that are. Not so with this last experience. Good cut but not so good with helping Chris feel comfortable and talking him through the process. Surprised that the price had increased and not sure how we are put with someone who asked if we are new customers since we have patronized the business for the last 2 years. After this experience we will not be returning.