Cookie Cutters-Perry Hall, MD (2014 reviews)

Comment

Sabrina was visibly irritated with her job this morning. She didn’t show any care towards my oldest when I mentioned he has a very sensitive scalp. She continued to shave his head very hard and fast to the point where he said ouch many times. She also butchered both of my children’s hair to where if I had said something she would’ve used more force to fix it and I wasn’t going to have someone who was already mad continue to cut my children’s hair. And yes both of my kids had their hair cuts by her and she was the same with my youngest. She wasn’t the normal pleasant hair person we get at cookie cutters so we were very disappointed with the service.

Comment

Professionalism could be improved, we will not be returning. The salon is a customer service operation, yet I felt like we were a burden.

Comment

Don't take appointments if you can't honor them. Booking on your website sucks too

Comment

The haircut experience was fine, I actually wasn't there for that but my husband had no complaints. I walked into the salon and my child yelled "MOMMY" with excitement to see me. His stylist said "Is that your baby? You're so tiny and he's so big. " I really don't think she meant any malice but her comment was NOT okay. She needs to be cognizant about what she's saying to people. I really think she meant it as a comment to me but it was definitely a jab towards my four year old.

Comment

Hair was not cut according to the direction given by the customer.

Comment

I have been taking my toddler to Cookie Cutters for 6+ months. He generally does not enjoy haircuts, will often resist and become tearful. We have had some successes in the past with different stylists and approaches. Unfortunately our experience today was by far the worst one we have had. We arrived early to allow more time only to find the front door locked. Once inside, we were rushed into a chair to start the cut. My son resisted and I physically had to redirect him. I reminded my son multiple times to keep his mask on, helping pull it over his nose and mouth. However, at one point, the stylist told my son she would stop the haircut if he couldn’t keep his mask on, and expressed frustration that he was tearful and crying. This stylist proceeded to physically put his mask over his face while he was sitting in my lap, which made my son even more upset. Ultimately the stylist shared she had spent too much time with my son and this was going to make her behind schedule for her next appointment. We ended the cut and my son calmed down enough to play on the playground. While paying, I learned that our stylist did not have an appointment following my son and she actually had a break in her schedule. Overall, I felt the experience was disrespectful and not something a young child should have to endure, especially at a hair salon specializing in kids cuts.