Cookie Cutters-Perry Hall, MD (2014 reviews)

Comment

We didn’t see our normal stylist due to traffic and running late so we saw who was available and that was a mistake we won’t make twice. My sons hair looks terrible I should have just waited and rescheduled.

Comment

I will not come back to this business. I hated the way the stylist spoke to my son. He was nervous about the noise that the clippers made. Rather than taking 30 seconds to talk through it, she told him, "You're too old to be acting this way." As if that wasn't bad enough, the haircut she performed was terrible. It was much shorter than what I requested. I have been to this salon before with no issue, but I will NEVER come back after the way she spoke to my son. I will actively tell other parents not to come (after I had recommended Cookie Cutters previously).

Comment

Brought James in at the same time as our other son Henry. Henry had to wait for the same stylist as James even though we booked both for the same time. I told the stylist that I just wanted a trim and that I like to keep James’ hair long. First cut was way too short and I didn’t say anything because I knew the stylist had to continue at that length or it would be uneven. Disappointed that his hair is so short and he does not look like the same kid. Very disappointed. $20 is a lot for a kid cut that we didn’t like. Also, notices that the stylist picked up shears with another kids’ hair on it and brushed it off with her hands and used them on our child. The shears should have been sanitized. I regret that I didn’t say anything when it happened.

Comment

Today's visit was not the greatest. We've been going to cookie cutters for years. We go to NJ, PA, MD & VA Locations and we have never experienced the type of service we did today. Our son is autistic, and every time we've come we are served immediately our stylist would know what his normal cut is. In a sense be prepared for our son. We understand that it may not always be easy as he is sensitive to hair cuts. We came 15 minutes early to wait outside for the team to eat and then to be sitting in a chair ready while our stylist isn't even in the building. You have a 5 minute late policy for your clients and your own stylist wasn't there. We are extremely unhappy with the experience we had today and will not be returning to this location.