Cookie Cutters-Perry Hall, MD (1934 reviews)

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Simone was so wonderful ! Lincoln had to he best experience and looked so cute when she left .

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Simone was wonderful with our son! A really great first time haircut experience!

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Overall, we have a great experience at Cookie Cutters and we have been going there for a few years. Our usual stylist was not available on the day I made the most recent appointments, so I chose to go with whoever was available. I scheduled back-to-back appointments for my children (2:45 and 3 pm). I think there should be more time provided between appointments so it doesn’t cause a scheduling backup. My 2-year old wasn’t seen for his 3 pm appointment until 3:15 pm, which likely caused another client’s time to be pushed back, and so on. If customers are only given a 5-minute grace period for appointments, then the same expectations should be held of the staff. We were at the salon for nearly an hour, which was not what we anticipated.

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Today's visit was not the greatest. We've been going to cookie cutters for years. We go to NJ, PA, MD & VA Locations and we have never experienced the type of service we did today. Our son is autistic, and every time we've come we are served immediately our stylist would know what his normal cut is. In a sense be prepared for our son. We understand that it may not always be easy as he is sensitive to hair cuts. We came 15 minutes early to wait outside for the team to eat and then to be sitting in a chair ready while our stylist isn't even in the building. You have a 5 minute late policy for your clients and your own stylist wasn't there. We are extremely unhappy with the experience we had today and will not be returning to this location.

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Simone was so patient and kind to both my son and me. She made sure to ask me how I wanted his hair cut and if I was happy at the end. She was very calming and perfect for that environment. Thank you, Simone!