Cookie Cutters-Cottonwood Heights, UT (966 reviews)

Comment

I have always had good experiences. My kids liked being able to watch tv and sit in a cool chair but my recent experience was less than satisfactory. I have been a loyal customer and have always set up my children's appointments 6-8 weeks in advance. I was disappointed in my service because I set up our appointments 8 weeks prior when the schedule was open for both my children to be seen at the same time. When we showed up to our appointment we waited past our scheduled time and there were 3 other children who came in and took priority over my appointments so my children were seen back to back and we ended up being there for 45 minutes for only 2 little boy haircuts which made me late picking up other children from school. My first sons haircut took over 20 minutes just to trim up the same style and he was sitting perfectly still. There was no behavior problem that would inhibit the ability to cut his hair. I just expected better service being a long standing customer with previously scheduled appointments. You've lost my business.

Comment

I wish I could provide the name of the person who cut my sons hair. She is always in a hurry and does a terrible job. My sons haircut is awful . He has layers that are sticking out all over the back of his head. I asked for 3 on the bottom and finger lengthy on top. This is the 2nd time she's used the clippers on top when I asked her to do finger length. I will not go back to this location- she's the only one who consistently does a bad job. My experiences with Cookie Cutters is usually really good- I just wish this particular "stylist" cared about the results.

Comment

Our stylist was not very friendly, I don't know if she was having a bad day or what. She did not ask my kids what show they wanted to watch and didn't follow my instructions with my daughter's hair. I will now be booking our appts at the Draper location, because I don't know her name and I want to avoid her.

Comment

Hire a cleaning service

Comment

It overall was a good experience. Making an online appt was easy and convenient, got in close to Our appt time. It was baby’s first haircut and we requested a small cut and she cut a lot off. He still looks cute. If I could improve anything I would say for her to be a little more patient with baby and ask mom if the length is good and do more or less based on good communication.