Cookie Cutters-Chamblee, GA (903 reviews)

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Haircut was not at all what we discussed. Son left unhappy and began crying in the car. We showed stylist a picture of how he want it and got a much shorter haircut. Very disappointed and won’t be returning.

Comment

When you are cutting a two and a half year olds hair for the first time, it would probably be a good idea to introduce yourself and say your name and what’s about to happen. My daughter was completely new to the environment, the person, the experience. She was scared and you just come to her hair with a pair of scissors and comb. You do not talk about what’s about to happen. Nothing. I was honestly a little disgusted about how it went down. The manager was very nice and friendly. The stylist then proceeded to go take a phone call after she was calmed down BY US and she was ready and waiting. We will not be coming back. I’m sorry. Not happy with the service. The stylist also never took my advice of introducing herself and continued on her way. Really disappointed. I don’t care that this is right next to my house. I will drive out of my way to go elsewhere.

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We have been here several times with our three children. We used to go to Salon Red Kids, which was always a great haircut and a cute boutique. Cookie Cutters doesn’t have the cute boutique but we had several good haircuts here after Salon Red Kids closed. We had a different person perform our kids’ haircuts last week and all three were bad. They took much longer than usual and were very uneven and choppy. We pointed out some of the problems at the time but they couldn’t be fixed (too much hair had already been cut). Additionally, the floor and slide/playhouse was covered in hair and dirt while the receptionist played on her phone and discussed ordering coffee. The haircuts aren’t inexpensive for such poor quality and a dirty environment. Maybe it was just the staff member we had during the holiday season but this was a disappointing visit and I wouldn’t recommend Cookie Cutters.

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The stylist was completely not paying attention. I told her to keep it king and only cut 1/2 inch off bangs and she cut my child’s hair very short. After the first hack there wasn’t much I could say because there was no going back. She didn’t talk the whole time. There was a lady that came in towards the end of our visit that appeared to be an employee who was yelling about an altercation she got in in the parking lot and was making a scene. We will NOT be returning.

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We have been coming here for years, and have always been treated well and had nothing but good experiences until today. We were treated very rudely bc we were 5 min late and that was because we couldn’t find a parking spot for five minutes. We had back to back appts and they refused to do our first appt. So so upset by the way we were treated. This may be our last time coming here unfortunately.

Comment

Mommy and son haircut. It turnt out to be the worst haircut. I didn't feel like telling her because I didn't want her too feel no type of way. I showed her a picture how I want my son hair and how I want my hair. She did not follow the pictures how I exactly want it. I gave this place a zero for me and my son first time visiting. She cut way wrong and put pouches around my hair. It wasn't line up right our cut right. My son haircut was totally messed up just like mines.