Cookie Cutters-Chamblee, GA (903 reviews)

Comment

Stylist Erica was amazing. She’s super kind, patient and very good at her job. She was a very pleasant part of the experience. However, she was really the only pleasant part of the experience - the rest was awkward and I wouldn’t go back if this was my first time. It seemed like the store needed more management intervention than this am. The front desk person was new, and management hadn’t clearly managed employee expectations of everyone’s time. Stylists (not Erica) started yelling at the front desk person for what seemed like valid safety concerns that the front desk person just couldn’t get to because things were slammed. Would highly recommend management be on site for the first few weeks of a new person to manage expectations among employees better.

Comment

We have had good haircuts for our toddler at Cookie Cutters. The process they use to remind us of our appointment is annoying and emails come from a random person's name rather than the business name. They will call and call and call until they get a hold of you. One simple reminder either by email from business name, a text, or a voicemail is enough.

Comment

The stylist was great and gave my son a good haircut. Definitely pleased with her and Cookie Cutters. Will return when my son again needs a hair cut.

Comment

The website is not very user friendly, or if it is, it does not translate to mobile devices. There was no way to look up what each service entailed. I was interested in learning what the "Baby's First Haircut" package entailed but there was no way to do that on the website.

Comment

We went in for our son's first haircut. They were very nice, very professional, and while he wasn't happy (because he doesn't like his hair being messed with, no fault of the very accommodating stylist), he got a great haircut! I was worried because he has curly hair and I wanted to keep some curls without giving him a mullet. The cut is perfect. We will be going back!

Comment

I love cookie cutter’s and the kid friendly environment and the customer service is excellent. This particular time I am unsatisfied with Tony’s hair cut it’s not low enough and it looks like he didn’t get his hair cut at all and just received a line up. I also show a picture of exactly what I want and express that I want his hair to be cut low or a low fade. Maybe it’s different because dad bought the boys in but I do not like his hair cut at all this time.