AALAM The Salon - Frisco (1115 reviews)

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Odessa is always awesome and a true professional

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i came to this salon as a recommendation from a friend (she never been). worst mistake. the hair color was so awful, completely not what we talked about. i feel like they were just trying to make money off of me. she recommended a color correction (150/hr!!!!) and i said no because my hair is thin but i have a lot of it. it would be completely damaging. as the color was setting in she was concerned the color wasn’t taking and suggested to BLEACH my hair. again, i refused. the color sat in my hair for at least an hour so of course when i get to see myself my hair is bright orange at the roots and a more reasonable red at the bottom. haircut was amazing, probably the only saving grace here. the manager said he could fix it but i was like.... look theyre trying to put a whole bunch of chemicals in my hair that’s damaging why would i trust that you’d make it right? after walking out of the salon in tears i called to speak to the manager to try to just get a refund. not a difficult task to do. the manager was rude and seemed like he was laughing at me. he finally agreed after arguing that i go up there. i asked for a card reversal but nope. he said he doesn’t do that. after sleeping on the situation i decided to just let my $188 (i was told services was 150? i only noticed when i looked at my bank) just go to waste and pay another professional to fix it for me. at the end of the day, they’re people and i get it but where was the customer service?

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Very sterile environment and very unfriendly. Maybe spoke 5 words the entire hour I was there. Finished product was not what I asked for and ended up coming home to shower and redo my hair.

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Love Odessa! It is so hard to find someone who you can go to repeatedly and love the way your hair looks every time. I also love that she talks to you throughout the cut and doesn't make it boring or awkward.

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I finally have the hair I always wanted - thanks to team at Aalam The Salon! The style and color look great and my hair is very healthy. Everyone is always very professional and kind and they listen to what I want.

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I get great service from Odessa.