AALAM The Salon - Frisco (1113 reviews)

Comment

I will start with the good. Chiamaka gave me a haircut and style and was absolutely amazing. She gave me exactly what I asked for and more. I highly recommend her for haircuts. Unfortunately, I cannot say the same for my experience with the colorists, Sherry. I went to her in July of last year and asked for highlights to blend some clip in extensions I use occasionally. Instead she gave me a full foiliage and turned me into a blonde. Luckily, I ended up liking it and decided to have it redone this week before having a baby and newborn pictures done. When I got to the salon I showed her the picture of my hair after she had done it last time and the extensions I use, saying I wanted the same thing done. I reiterated several times what I wanted with an emphasis on how I ended up liking the blonde because it concealed my gray hairs better as adding color to my hair never lasts. Several hours later when the foils were removed and I noticed my hair did not look anything like the images shown, I found out she had done highlights and lowlights. She made a few excuses for why she did this, and offered to fix it to make it more blonde. I agreed only to discover all she did this time was add a few blonde highlights to my hair. The problem is, if she could NOT do the color I wanted, she should have conveyed that at the beginning of the appointment and asked if I would be ok with her plan for MY hair. Instead she did what she wanted. I find this extremely unprofessional, and it happened both times I saw her. When I called this morning, because I had been charged for a full foiliage and explained the problem, I was basically told that I could get a refund (I went this route and got 140 of the 290 I spent back) or could have her try again with my hair (not an option since it’s just more damage to my hair from someone who has shown three times she will not listen to what I want) I was told I could not go back to the salon since I was refunded money, which I wouldn’t have done anyway after this experience. I was also told that the colorist will try to protect my hair. Which I found laughable. I consider what she did damage to my hair since it isn’t what I wanted and to get what I want now from another salon could actually damage my hair. Now I get to have newborn pictures made with hair that I genuinely don’t like. In short, for the amount of money you spend ($290 for color, plus $45 for a gloss and $85 for the cut) I firmly believe you should be listened to and communicated with PRIOR to any service being done that CAN and WILL damage your hair. *the picture shows my hair after this most recent appointment (left) and the hair I asked for from last year (right)

Comment

This was my 3rd visit to Aalam salon and although I am pleased with my hair color and cut my appointment experience was not pleasant. The support staff's inexperience was apparent from the first wash of my hair and the application of the toner. They attempted to comb through my hair while the toner was worked in and ripped the comb through the knots hurting me in the process. When I offered to comb my own hair because they were obviously struggling and causing damage to my hair along with pain and discomfort to me, their response was "you are the customer and we are here to pamper you, you don't brush your own hair today". I did not feel pampered. At the end of the 5 plus hour appointment, my hair was not styled right the first time and Monsor had to redo it. I appreciate that the problems were corrected along the way but I am not scheduling my appointments to be a training subject. I left that appointment exhausted since I felt uncomfortable almost the entire time. This experience needed serious quality control to justify the premium price I pay for the services.

Comment

Stylist dont get to know you at all.she just started to do her work and I was going for a light brown highlights end up with same highlights (darker than light brown and yellowish) and an awful blow style. I thought it was a high style salon and they will know what to do but not really. Pay $300 for a service of $150 in other hair salon.

Comment

i came to this salon as a recommendation from a friend (she never been). worst mistake. the hair color was so awful, completely not what we talked about. i feel like they were just trying to make money off of me. she recommended a color correction (150/hr!!!!) and i said no because my hair is thin but i have a lot of it. it would be completely damaging. as the color was setting in she was concerned the color wasn’t taking and suggested to BLEACH my hair. again, i refused. the color sat in my hair for at least an hour so of course when i get to see myself my hair is bright orange at the roots and a more reasonable red at the bottom. haircut was amazing, probably the only saving grace here. the manager said he could fix it but i was like.... look theyre trying to put a whole bunch of chemicals in my hair that’s damaging why would i trust that you’d make it right? after walking out of the salon in tears i called to speak to the manager to try to just get a refund. not a difficult task to do. the manager was rude and seemed like he was laughing at me. he finally agreed after arguing that i go up there. i asked for a card reversal but nope. he said he doesn’t do that. after sleeping on the situation i decided to just let my $188 (i was told services was 150? i only noticed when i looked at my bank) just go to waste and pay another professional to fix it for me. at the end of the day, they’re people and i get it but where was the customer service?