Cookie Cutters-Spanish Fork, UT (833 reviews)

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I love bring my kids to cookie cutters for hair cuts. However it is frustrating when you schedule with a specific hairstylist and then are put with a different one. There are a couple that do not do as good on the hairstyle I like. I purposely scheduled appointments numerous times now with different stylists. Every time without fail we end up with the one we didn't want. It is very frustrating to pay $20 for a haircut for a kid and walk away disappointed. I am considering finding somewhere for that reason alone. Other than that I love bring my kids there.

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My daughters hair is way shorter than I had said I wanted it. The salon was very dirty!

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I have taken my children to the Spanish Fork location for many years and this was the first time Ive ever questioned whether I want to bring my kid back. There were four ladies there and I could tell they were all new and not very experienced. I made it very clear that my wedding was on Saturday and thats why we were here getting his hair cut. The lady that did it was very nice but I could tell she was struggling with what to do and how to cut his hair. I wasn't liking how it was looking which was hard for me cause Im not one to complain and didn't want to hurt the employees feelings but it was horrible. It wasn't even and wasn't even close to being blended in. She asked me what I thought and I stated Im not sure if it the hair cut or my sons head looks funny? Honestly Id didn't know what to say? Im so grateful the employee reached out to the manager to come look at it and then the manager took over and was giving her advice. I wanted so badly to ask if the manager could just finish my sons hair cause I didn't trust the girl that started it. Between the two of them going back and forth we got done with my sons hair 43 minutes later. I don't think I'll be going back there anytime soon until they can get some employees with experience. With the price we pay I would expect to feel confident that I can trust your employees to cut my children's hair.

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We asked for a enough hair we could put his hair in a faux hawk style like usual. He had about 3 inches of hair on top. But the stylist buzzed the entire thing. We didn’t even get the chance to stop her on the top, because she buzzed right through the center of his head so there was no stopping her at that point. We didn’t want to make a scene but never in all of the times we have come her her this happened. We tell them the same thing every time and we always get what we ask for, but today was not the case. I don’t know if there was a miscommunication or something. But we were in and out in 5 mins with a cut we didn’t ask for. We’re just a little frustrated about that.

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We were met with “I have 7 minutes”. No hi or anything. (We weren’t later than 5 minutes to our appointment). The girl cutting my son’s hair was going too fast so my son was wincing. She nicked the back of his neck twice and his haircut wasn’t even in the front which I fixed myself. My son is 5 and isn’t a typically squirmy kid while getting his haircut, and we have seen this hairdresser for over a year. VERY disappointed and upset with how we were treated this last time. NOT happy.

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My first mistake was not having the stylist I scheduled with cut my sons hair. I don’t know if Averie was new or what, but I told her how we usually get our sons hair cut: longer on top, short on the sides. After she cut the top, it was sooooo short that I didn’t have a choice other than to have her buzz the rest off, I expressed how upset I was about how short his hair was and I was literally almost in tears, all I got was “sorry”. I shouldn’t have paid, but I did. Just really bothered that she didn’t know what “make it a bit shorter” meant. We honestly probably won’t be back after tonight.