Cookie Cutters-Spanish Fork, UT (833 reviews)

Comment

We usually have a very good experience at this location, but today was not the norm. Both of my children's hair cuts came out terribly. Uneven, not cut as explained, and very rushed. The entire encounter took all of 15 minutes in and out of the door. I understand these are kids cuts, but if you can check in, cut, and check out in 15 minutes then you rushed the process. The cuts represent that rushed process. When we went to our appointment there were no other kids there. One child just got done and another got there right when my two children's cuts were completed. We will be looking elsewhere in the future as a result of todays experience.

Comment

I've had my son's haircut here before a few times and it's always been fine. I provided a picture and he came home with his head almost shaved and the top cut jaggedly I've done a better job with clippers at home while he was moving as a toddler I think his 12 year old sister could have done a better job. This is not a typical experience here it's usually worth the small amount I have to pay for the haircut but they cut it so short I can't even have them fix it.

Comment

My daughter came into the salon with long hair, and asked for a 2” trim, cut straight across. The stylist cut SIX inches off her hair, and the hair cut was still not even. The manager came to try to help “feather” out the chunk of hair that was cut too short in back. I finally asked them to stop cutting. I will be taking my daughter into a different salon for it to be fixed. My daughter was heartbroken and cried for a long time after we left because so much hair had been cut off. Terrible experience. My son also had his haircut and it tuned out just ok. The stylist seemed very unsure and took forever adjusting his cut. His hair looks fine, but not professional and clean. Overall, not a great impression of Cookie Cutters. I wish we would have waited until my son’s usual stylist, Julia was available. We love Julia!

Comment

We’ve gone to Cookie Cutters many times and my kids have always. loved it. But today the hair stylist cut my daughter’s finger. She didn’t see her lifting her hand and she cut her finger while trimming her bangs. My daughter was bleeding so much she almost used up the entire box of tissues to put pressure on the tip of her finger that was cut. It was an awful experience and I’m so glad my 4 year old was brave but I was in tears and nervous for all of it. On top of all that she went through, we still had to pay for the bangs being trimmed. Even though her bangs turned out awful and she was cut and still bleeding when we left the salon. I was really disappointed this happened.

Comment

My first mistake was not having the stylist I scheduled with cut my sons hair. I don’t know if Averie was new or what, but I told her how we usually get our sons hair cut: longer on top, short on the sides. After she cut the top, it was sooooo short that I didn’t have a choice other than to have her buzz the rest off, I expressed how upset I was about how short his hair was and I was literally almost in tears, all I got was “sorry”. I shouldn’t have paid, but I did. Just really bothered that she didn’t know what “make it a bit shorter” meant. We honestly probably won’t be back after tonight.

Comment

We were met with “I have 7 minutes”. No hi or anything. (We weren’t later than 5 minutes to our appointment). The girl cutting my son’s hair was going too fast so my son was wincing. She nicked the back of his neck twice and his haircut wasn’t even in the front which I fixed myself. My son is 5 and isn’t a typically squirmy kid while getting his haircut, and we have seen this hairdresser for over a year. VERY disappointed and upset with how we were treated this last time. NOT happy.