Cookie Cutters-Spanish Fork, UT (833 reviews)

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There seems to be a very high turn over of employees at this location, which makes it really difficult to find a hair person we like and want to stick with. We have seen Chelsea a couple of times and she is exceptional. Really friendly and is very thorough and fast. One thing that would be really helpful is if pictures of stylists were uploaded onto the booking part of the app. And also when you request someone online if you were actually booked with that person. Also, I was a bit disappointed to see the prices on a kids cut raised to $19 a cut. Unless I can buy the prepaid card that makes each cut $14, I don't know if my overall experience at cookie cutters is worth $19 per cut.

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My one little complaint is I think in the future you should brush or vacuum the hair off their clothes. Otherwise I was very happy and he looks so handsome.

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I had an appointment for 10:15 but didn’t end up being seen until 10:45. The stylist was very kind of made it a good experience for my child though. Only complaint on wait time when I had an appointment

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POSITIVE EXPERIENCE IN THE END! We showed up for our 12:00 appointment at 11:55 and they told us we were late and that they weren’t going to be able to get us in. They said our appointment was for 11:45, I then showed them the email we received from cookie cutters that did indeed say our appointment was at 12:00pm. So I don’t know what happened, it kind of seems like they may have just double booked us or something. We were a frustrated because the staff took a “well this is what we have on our end” approach. I totally understand scheduling issues happen. There maybe some kind of hiccup with the software or scheduling process in general. Overall we ended up having a great experience. The hair cut turned out great and the stylist was super friendly and good with our son during the appointment. The two girls that were there ended up giving us a $10 discount at checkout for the inconvenience. The two stylists did a great job at turning a negative experience for our first time at cookie cutters into a positive one. We didn’t ask for the discount or anything like that, but I am grateful they went out of there way because now we will definitely be going back.

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Service was great. They were very patient with an upset toddler. I forgot to scan my loyalty code and wish they would have reminded me or asked. Other than that great experience.

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We had made a request for Scottee since she did such a great job last time. When we got there we were a few minutes early so she was still with a client. We were taken back by the available stylist. I would have preferred being asked if we would like to wait for her or if we would like to be seen immediately. We would have been fine waiting until she was finished and available, but were not given that option even though we requested her. She is very good with my son and I would love to request her each time, especially if that request means we are more likely to get her.