Cookie Cutters-Spanish Fork, UT (833 reviews)

Comment

It seemed like there were a few new employees in today. We were called up to go next, then we stood up and there was no direction of what they wanted us to do, I had to ask if she wanted us to pick a station. No introduction, I have no clue who cut my kids hair. Then when we were done we weren’t brought up to the front, my kids weren’t offered a balloon or sucker(so they helped themselves) I literally could have walked right out the door without paying, that’s the kind of chaos there was today. I had to tell the girl at the front that we were done and needed to pay for my boys’ hair cuts. We have always had a great experience, the last two times we were in it’s changed and not for the better. I can’t comment on the last visits experience because my husband took them, but I can tell you that I was not satisfied with their cuts. Dad being a dad could obviously care less, when I saw them I was sad, the hair wasn’t blended and the lines weren’t straight, we called our one boy Lloyd Christmas from dumb and dumber because the way his hair was cut around the front. It looked like they put a bowl on his head and cut around it. I would have brought them back in myself to have it fixed but my work hours are the same as yours and it’s hard to get in there. I will say I learned a hard lesson that day, don’t send dad to get their hair cuts. We have tried other places in the past, and can go somewhere less expensive, but you get what you pay for, another hard lesson learned, but returned because of the experience we have previously had. We will go back again and hope to have a better experience next time, but i live by the “3 strikes your out” rule, if we have a 3rd negative experience, we will have to find somewhere else.

Comment

We have been going to this location for about 5 years. The last 2 time that we have been there we have had a stylist that has not been able to do a correct bang trim. We have been nice but it’s just been really bad and we have been to that the bang trim is not straight due to how the girls hair lays. We might have to look for a different place to go get our girls hair cuts.

Comment

I took two of my boys on Saturday. Our normal stylist was booked already so we chose another one. I had to fix both boys hair that evening. One of them was nearly fine, it just wasn’t as short as I wanted. I kept asking for a 1 on the sides or shorter and she kept going up in sizes, ending in a 1 1/2 and at the end I asked if she could please do the one and she just blended the bottom so I just trimmed his up at home. It was the toddlers that got messed up so bad. I must have ended up saying Mohawk 6 times during the conversation because after the first two times she still had it in a mullet, blending the sides and not cutting the back at all. I kept saying no, more like a Mohawk, like buzzed on the sides through the back, no blending, hard lines, and she still kept trying to blend the sides. I ended up just leaving because I felt like she was frustrated and I was frustrated. It wasn’t even straight through the middle, it was so crooked. We were so tired that night but I couldn’t even look at him it was so bad. My husband wondered maybe she doesn’t know what a Mohawk was and had only done mullets and that’s possible. It’s just frustrating to spend $50 on haircuts and still have to fix them. We normally see Michelle and she does a wonderful job.

Comment

The person that gave my son a haircut in my opinion did not do a good job. I usually leave here feeling so good about the cut but not today. The person was very timid and would not go shorter even though I asked her to do so about 3 times. Finally I just agreed that it looked fine because we had been there for 45 minutes. Not my best experience today.