Cookie Cutters-Spanish Fork, UT (833 reviews)

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I showed a pic of what my son wanted and she did something completely different I asked about it in the middle of it and she didn't try to fix it then she said she was done I refused to pay for a haircut that was not even close to what I asked and the 2 girls working would not even try to fix it. I am disappointed it took 4 business days to even get in to get it done

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I’m really sad to give such a negative review. We’ve been devoted Cookie Cutters customers for 10 years. We used to drive from Provo to Lehi just to get to go to cookie cutters. Then, we started at Orem when it opened. We always received such great service and absolutely fantastic haircuts. I referred all of our friends and refused to take my kids anywhere else because the experience and quality for our money was superb. When we moved to Spanish Fork, I was so excited to see a cookie cutters opening right near our house. We’ve been to this location 5 times and had a terrible experience every time. In every case, the staff has behaved unprofessionally and treated us rudely. They can’t answer simple questions about products to use or how to enhance natural curl. And, we’ve received at least one really terrible hair cut every time we’ve been there(I always take 3 kids at a time). It’s just not worth paying $20.00 a child just so they can sit in a car. I can get a better cut for a cheaper price elsewhere…and be treated like the staff wants our business. Today’s cut was a back to school haircut and it’s terrible-and do short we can’t do much to fix it before school pictures. I’m sorry to be such a downer, we’re just really disappointed.

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We usually have a very good experience at this location, but today was not the norm. Both of my children's hair cuts came out terribly. Uneven, not cut as explained, and very rushed. The entire encounter took all of 15 minutes in and out of the door. I understand these are kids cuts, but if you can check in, cut, and check out in 15 minutes then you rushed the process. The cuts represent that rushed process. When we went to our appointment there were no other kids there. One child just got done and another got there right when my two children's cuts were completed. We will be looking elsewhere in the future as a result of todays experience.

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I've had my son's haircut here before a few times and it's always been fine. I provided a picture and he came home with his head almost shaved and the top cut jaggedly I've done a better job with clippers at home while he was moving as a toddler I think his 12 year old sister could have done a better job. This is not a typical experience here it's usually worth the small amount I have to pay for the haircut but they cut it so short I can't even have them fix it.