Cookie Cutters-Spanish Fork, UT (863 reviews)

Comment

Our stylist, Michelle, is amazing. I have been bringing my 7 year old boy to her for the past couple haircuts and she does a great job. And SO fast! 15 minutes and we were all done. She seemed to remember us which kind of surprised me. She looked at the notes from his previous haircut and knew exactly what we wanted, when we didn’t even know how to ask for what we wanted. She was really sweet to him and didn’t push him to make small talk as he was mostly interested in playing his video game. Haha

Comment

Our stylists were very professional! Loved them but the front desk girl….. not so much she is loosing this location a lot of money! Where does it state in the appointment making and confirmation that if you are 10 minutes that you will not be seen? Luckily our stylist was kind enough to see us, even though I tried to call and let them know we would be 10 min late but did not get an answer. But then saw numerous people turned away for being 10 min late!! Does she not know what it takes to get kids in a car and out the door?! And if this is your policy I suggest be stated somewhere! I can’t imagine the money being lost! I am very annoyed and may not go back to this location because of this experience! And I’m a return customer since opening!

Comment

There seems to be a very high turn over of employees at this location, which makes it really difficult to find a hair person we like and want to stick with. We have seen Chelsea a couple of times and she is exceptional. Really friendly and is very thorough and fast. One thing that would be really helpful is if pictures of stylists were uploaded onto the booking part of the app. And also when you request someone online if you were actually booked with that person. Also, I was a bit disappointed to see the prices on a kids cut raised to $19 a cut. Unless I can buy the prepaid card that makes each cut $14, I don't know if my overall experience at cookie cutters is worth $19 per cut.