Salon Rouge - Mishawaka (3952 reviews)

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GiGi is the best!

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I am extremely upset after my visit to salon rouge. This is supposed to be a nicer salon and that’s why I chose it. I booked the appointment online for 1 o’clock that day. I never received a confirmation email or text a day or two before, so I called them the morning of, making sure I still had an appointment. They said yes you do at 11 o’clock. I took the day off work to accommodate this appointment and some other errands I had to take care of. This was an annoyance, but it was fine… Luckily, I called. However, no apologies, or anything else of the sort from the front desk about the miscommunication or change of my appointment time, without notifying me or confirmation. My hairdresser seemed competent enough, however, she left me sitting there for hours with foils in my hair, so she could take other customers instead of putting me under heat to process in 20-30 minutes. Then I was taken to the shampoo bowl by an assistant of some sort. She blasted me with freezing water, and when I finally said somethings, she said oh well, I can’t feel temperature on my hands… Then why would you have this person shampooing people come on?! The assistant brought out my toner to put on, and I asked her what it was. She said it was a shades toner that the stylist mixed up. I said shades does not respond to my hair well, you can’t use shades. She pulled the stylist away from her customer she was working on. Then, I told her I didn’t want shades on my hair and she kept making a lot of excuses and I just finally said, forget it whatever. So the assistant or whoever she was, who didn’t have any business, putting color on my hair, put the shades on my hair, then I found out I was being pawned off to her for a blow dry and to be cut dry by someone else they weren’t sure who yet. I found this unacceptable I had her towel dry my hair, I paid and I left. I wasted three hours, not to mention the income I lost by taking the day off work, which was substantial and my hair not only looks bad, it looks like nothing I requested even after showing two pictures. I was really looking forward to this appointment. I was really looking forward to having my hair done the way I usually wear it, since I don’t have a lot of time for that anymore. I was treated like garbage by the salon and by this hairdresser. I even have a huge bleed line from the foils right in the front of my head that I can’t hide. They knew I wasn’t happy when I left and not a single person from management, or the owner reached out to me. My hair actually looks worse than when I went to that appointment. I am so upset over this it’s not even funny.

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Gigi was wonderful, as always! Thank you!

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I received great advice to help with the right cut for my needs, and it turned out looking fantastic! And everyone was so nice and made sure I felt so welcome and taken care of. I will definitely be returning in the future.

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Great experience - will definitely be coming back.

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Gigi is terrific. Very skilled with dealing with long thick hair and super easy to talk to.