Salon Rouge - Mishawaka (3952 reviews)

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I love coming to Salon Rouge, I even travel from out of town to continue coming. Unfortunately, my usual stylist was not available. I am very pleased with how my color and cut turned out, but a little disappointed with the overall experience. I was not checked in on as I sat with my foils and the customer service was not as high as it usually is. I was also shocked with the price being $25 more than I have paid in the past because toner was applied to my hair that was not discussed during the consultation. I have gotten the same highlights and cut before and never with the toner so this was a shock financially at the time. I still love this salon, just frustrated with the service and lack of communication this time. I hope to get my next appointment with usual stylist.

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During my visit I didn’t realize I booked incorrectly and what I had wanted done with my hair simply couldn’t be done with the amount of time given, which I completely understood, I didn’t mind what could be done I just needed something, my hair was all over the place. I wasn’t in any way complaining or being rude, I barley spoke, but when it came down to the actual process of coloring my hair you could just tell my stylist was annoyed, she was very rude, made me feel very uncomfortable at times with her comments, I felt as if she was trying to rush at one point when my hair was flung into my eye and hair dye got in my eye. It could of simply been an innocent accident but still overall I felt as if she just wanted me out of the chair and didn’t want to deal with it. I’ve never had issues before, I’m an easy going client I really don’t care how you choose to do my hair I usually allow them to do as they please, but this experience didn’t feel welcoming.

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I was just in this morning for root color and Trim! The gal was very sweet she has a hard time with my roots and had to redo the color! The color is fine! HOWEVER I have been in tears for an hour now as my hair is a complete disaster! And so short! I asked for a trim! I have a totally different haircut and each side is completely different in length, on side is so bad it has chunks and Holes in it! I have a big weekend ahead of me and had big plans and came to your salon because of recommendation and wanted to feel good about myself. Now I’m not certain what to do except use the clip or wear hat to my events this weekend I am devastated at this point. I feel really bad complaining, but I came home and washed it to try to see if I could stylet but I’m at a complete loss.

Comment

I usually have a wonderful experience when I go there. This time, however, I wasn't exactly treated with respect. I had someone doing my hair that I had previously used, but had switched to another because I wasn't exactly happy with her work, (not that it was terrible) but she was the only one available that day. I was left with my foils in for well over an hour, and if I am remembering correctly, it was closer to an hour and a half! Not only that, the shampoo girl who's name I will not mention, literally told me several times, "I can't even." "Your hair is too long." "I can't get a brush through this." She repeated "I can't even." several more times before she gave me what in her words was a "power dry" in order to be able to brush my hair. Halfway through, I just asked her to quit and I was going to go home with half wet, half poofy hair. At almost the same time, the person who colored my hair discovered that my hair had reacted to the foils or something underneath so instead of going home, I had to wait for her to put toner or whatever she used on my hair and wash it again. She only washed the part she redid so I still had half wet, half poofy hair that wasn't brushed. After over three hours, I was finally able to go home and my hair is too blonde. I am not sure if I will go back or not. I probably will because I had always had a good experience up to that point. I will be making sure that I do not have either of them touch my hair in the future.