Salon Rouge - Mishawaka (3952 reviews)

Comment

I had an appointment for waxing services and was charged $10 more than the agreed upon price. I am displeased. This had happened to my friend weeks ago for a hair appointment on Salon Rouge, but her $25 trim became $95 at check out. This is a scam. They up charge excessively and don't let you know the actual price until they sneak it in at the end. I will not be going back. There are plenty of other honest, fair, quality salons.

Comment

When receiving a wax service you should not have to come home and remove the hair that was left

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I was there earlier in the year and enjoyed my experience. Came back and said I wanted the same thing (light brown with caramel highlights)... came out of there with solid darker brown hair than when I went in? Paid $130 for something I could have got from a box? Very disappointed. I don't understand what happened? She had the foils in my hair for well over an hour....it even burnt my scalp?

Comment

The salon and front staff were very nice and the aura of environment was very nice, upscale. However, it was my first time visiting and the stylist was running late. Okay, it happens, an assistant shampooed me and she was really great. The minute I met my stylist, it wasn't "good to meet you", just "what are we doing". She made me feel like I was bothering her. It was very harsh, no conversation (not for the lack of trying) and about half way in, I would have loved to have just gotten up and walked away. I didn't feel heard it what I wanted, she "bashed" my hair, damage and lack of cut. There was no smiling, nice chat, nothing. She told me she was probably too busy to finish my hair style, (that would have been fine with me) and then she said I hadn't told her how I wore my hair. UGH....to top it off, I had to pay for a way over priced haircut and terrible experience. Then she showed me a product she had used and wanted me to get it, over priced as well. The front girl was sweet, got me a sample of it. Though I did feel pressured to leave a tip. I will not be going back, I couldn't wait to get out and it doesn't even look like I got a haircut. I will not asked to be contacted back as I don't want to have a confrontation about it or ask her to "redo it" or refund, as that would be just as bad. I have just learned a very expensive lesson!

Comment

I was disappointed that a number of the staff were not wearing masks properly (noses exposed). There was another client in the seat next to me which was within 6 feet who was not wearing a mask while she was sitting there processing. Also, I was sitting in a seat while I was processing. I was asked to move to another seat and they put another client right into my seat without any wiping down or sanitization. Fortunately, I have already recovered from COVID, but had I not, I would have been extremely uncomfortable here. I think there were a lot of risky behaviors for spread - lack of appropriate social distancing, poor or no mask wear, and lack of sanitization. I have to admit, I was very disappointed and I will not be returning.