Salon Rouge - Mishawaka (3952 reviews)

Comment

I am extremely upset after my visit to salon rouge. This is supposed to be a nicer salon and that’s why I chose it. I booked the appointment online for 1 o’clock that day. I never received a confirmation email or text a day or two before, so I called them the morning of, making sure I still had an appointment. They said yes you do at 11 o’clock. I took the day off work to accommodate this appointment and some other errands I had to take care of. This was an annoyance, but it was fine… Luckily, I called. However, no apologies, or anything else of the sort from the front desk about the miscommunication or change of my appointment time, without notifying me or confirmation. My hairdresser seemed competent enough, however, she left me sitting there for hours with foils in my hair, so she could take other customers instead of putting me under heat to process in 20-30 minutes. Then I was taken to the shampoo bowl by an assistant of some sort. She blasted me with freezing water, and when I finally said somethings, she said oh well, I can’t feel temperature on my hands… Then why would you have this person shampooing people come on?! The assistant brought out my toner to put on, and I asked her what it was. She said it was a shades toner that the stylist mixed up. I said shades does not respond to my hair well, you can’t use shades. She pulled the stylist away from her customer she was working on. Then, I told her I didn’t want shades on my hair and she kept making a lot of excuses and I just finally said, forget it whatever. So the assistant or whoever she was, who didn’t have any business, putting color on my hair, put the shades on my hair, then I found out I was being pawned off to her for a blow dry and to be cut dry by someone else they weren’t sure who yet. I found this unacceptable I had her towel dry my hair, I paid and I left. I wasted three hours, not to mention the income I lost by taking the day off work, which was substantial and my hair not only looks bad, it looks like nothing I requested even after showing two pictures. I was really looking forward to this appointment. I was really looking forward to having my hair done the way I usually wear it, since I don’t have a lot of time for that anymore. I was treated like garbage by the salon and by this hairdresser. I even have a huge bleed line from the foils right in the front of my head that I can’t hide. They knew I wasn’t happy when I left and not a single person from management, or the owner reached out to me. My hair actually looks worse than when I went to that appointment. I am so upset over this it’s not even funny.

Comment

This was the worst experience I've ever had in a salon without question. I made my appointment online weeks in advance and called the salon to 1.)describe what I needed done (lighten my hair from black to medium brown & haircut and 2.) to get a quote for the visit. She quoted me $114 for those services and confirmed my appointment with my requested stylist (Heather). However, when I arrived for the appointment, I had been assigned to a stylist that I'd never met and was told that they were "squeezing me in". I let them know that I scheduled weeks in advance and had specified who I wanted to have do my hair and they literally just shrugged it off. Since I have small children and am not able to visit the salon often, I decided to trust that the stylist was qualified and could do what I wanted. Unfortunately the young girl that worked on my hair was not qualified and was rushing around to help me and work with other clients and then told me that the cost would be $160 instead of the $114 I was quoted. When this was brought to the salon manager's attention, she immediately made it seem as if it were my fault that I received an incorrect quote over the phone, saying that they really need to see my hair before giving a quote - that is fine, and if that had been what the receptionist told me, I would have been happy to come in beforehand for a quote - however, she did give me a quote and therefore the salon should either apologize for giving wrong information or stand by the quote - not make the client feel like they are in the wrong. The stylist then proceeded to color and dry my hair and the result was a splotchy mess, there were some areas that were really light and others really dark, clear evidence that this stylist was not qualified to do this type of color job. To make matters worse, when I pointed this out to her, she said that I should just let it "settle" for a couple of days and it would all blend it. I am almost 40 and have had my hair colored many, many times, this was the craziest thing I'd ever heard. I let her know that I would not be leaving the salon looking like a leopard and that it needed to be fixed. She finally agreed and I had to undergo another color treatment just to even out the color. My hair should never look the way that it does after visiting a salon with "color experts" I would never recommend or trust this salon again. There are probably 4-5 good stylists and the rest are just kids who should not be doing complex hair appointments. In addition to the abysmal service and quality of coloring that i received, the general appearance of the salon is much worse than it was the last time I visited a year ago. The stylists used to look presentable and even fashionable, I was always impressed with how pulled together they all looked - not anymore, almost everyone looked sloppy and basically like they just rolled out of bed, including the receptionist and manager.

Comment

My hair looked almost the same when I walked out as when I walked in. Very disappointed in how much money I wasted. If the stylist didn’t understand what I wanted, she should have asked more questions.