Cookie Cutters-Renton, WA (143 reviews)

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My experience started off when I made an appointment for 11 AM to 12 PM. I showed up at 10:40 AM. One of the stylists greeted me clean up a chair that my son wanted to sit in and prepped the station for the other stylist. The other stylist that was assigned to my son started arguing with the other lady about putting people in a different station other than the one she was in. The lady that cleaned up the initial station said fine I won’t clean your station anymore, I was just helping you out. I won’t help you out anymore. They continue to argue a little more and then after 20 minutes later the lady finally came over and greeted us. After the haircut was over we smelled onions and the lady cutting my sons hair made a comment about how it smells. Then the lady came out from a break area and said it was her food. The the lady leaves my son and confronts her again about how she doesn’t want the lady touching her stuff in her station or moving her into a different station. Ever time I come in with my 1 1/2 year old son and 3 ya old daughter, I have chosen where to sit and that’s that. I feel like I was caught in the midddle of the argument and because I was in a different station I had to wait 20 minutes before we got any attention. There was nobody else in the building when my son was seated. Pretty unprofessional and unimpressed by the lack of attention needed to make this a decent experience. I’m really disappointed, no I’m absolutely disappointed! I don’t think I’ll go back. Seriously! It was awkward and I felt like I’m the one that had to “ build a bridge and get over it”

Comment

Good experience with my stylist, she did an excellent job. I like how it's a fun experience for the kids. I did notice a lot of hair on the floor in the play area and also on the couches, understandable given it's a child's hair cut place, but maybe another wipe down of the couch is a good idea so parents don't have to worry about getting tons of hair on them (it's a little itchy) :) overall, fun little place.

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I brought my daughter and mom in for hair cuts and saw Diane. Diane was so sweet to my daughter and gave her an awesome haircut! My mom was very pleased with her cut. We will be back to see Diane again! Thank you!

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We booked in the app and requested Stephanie. However when we came on time, another stylist took us and put us in a awkward position of having to request Stephanie while she was still with another customer. We ended up not getting Stephanie. The woman we got was slow and did not make my son feel at ease. She spoke one sentence to him and did not honor my wife's request to cut his bangs shorter. Our previous visits were great but there seems to be turnover in December 2018. Very disappointed that our old stylist Jasmine left. Not sure if we will give this place another chance.

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Out stylesit was amazing. She was patient while my 2 year old cried but she was able to make it work and also braid in a crown. Our first time here but will definitely be back.