Cookie Cutters-Lutherville, MD (1968 reviews)

Comment

My daughter was very nervous about getting her haircut. The good news, this is a very kid-friendly salon and she felt welcome and comfortable. She was excited to pick her car to sit in and sat patiently still the whole time! The bad news is her haircut was terrible. Like, truly awful. I didn't realize how bad it was when we left the salon because they put it in piggytails with butterfly clips. When I got a closer look I saw that her bangs were crooked and pieces were missed. The back... oh my. I don't even know what happened. It was crooked with like, a whole section lobbed off that maybe was supposed to be a layer of some sort? I have no idea but it was BAD. I had to try to fix it myself. I can't believe I paid $30 for a BAD DIY level haircut. Never, ever again.

Comment

Because of traffic on York Road and the severely congested parking lot, we were 8 minutes late for Kelly's appointment, scheduled for 11:45am. When we arrived, the employee was already working on two other customers, who apparently had appointments PRIOR TO Kelly's. When she was told Kelly had arrived, she looked at us, then said she couldn't cut her hair. An alternative appointment was offered, but we could not book it b/c my son had a lacrosse game at the same time. Other stylists were finishing their appointments and could have easily stepped up to help out, but weren't even asked. Being less than 10 minutes late for an appointment is not cause for cancellation. Ironically, the same exact thing happened to my nephew on the same day. Two children who love cookie cutters, but will not be returning.

Comment

Had to wait over 30 minutes past our appointment time. For an appointment that's supposed to take 15 minutes, this was incredibly long to keep a small child waiting for a haircut. If things were so behind, a phone call ahead would have been nice so we could have chosen not to come at all.

Comment

We have had really good experiences in the past with Kenisha but she hasn't been there the last couple of times we came in. My son has never minded getting his haircut and has always just sat there and watched a show while the stylist worked on his hair. This past experience was not good. The stylist does not seem to enjoy working with kids at all and was very rough while combing my sons hair to the point he said "ouch" a couple of times and had a grimace on his face almost the entire time. She also just cut his hair very blunt, instead of shaping it at all. He has wavy hair and she didn't cut his hair like she knows how to cut wavy or curly hair - rather simply cut his hair like a straight line. While we enjoyed coming there, I can't say that we will be coming back.

Comment

I recently moved to the area and was referred to your establishment by a friend. I must say the overall environment was excellent. However the hair tech Carly wasn’t kid friendly at all. I normally go to Cartoon Cuts in White Marsh, which is where I moved from. This was a new experience for my child. Carly kept telling him to hold his head still as if my son was annoying her. She then sprayed his head with water harshly as if she was punishing him for moving. I took a video of my son first and last haircut at your establishment. I showed the video to my wife and family who were livid and demanded I call a manager. I do not like to make waves and truly wanted to believe it was a hard day for the hair tech. I still believe this is no way to treat a child. My wife and I are resource parents and have many children going in and out of our home. Some have disabilities and some don’t. We try our hardest treat them all the same because we don’t know what type of life they have had so far. Sometimes the closest places aren’t the best place to go. I will continue taking all of my children to White Marsh mall to have their haircut. It’s a shame because when I first walked through the door I felt like this would be the place for my family to come. First impressions last a life time. After speaking with my friend and showing him the video as well he decided he would come their either. We should treat everyone the same no matter the race.

Comment

We had a 5pm appointment. There were only two people working and two other people were waiting with us with a 5pm appointment. We didn't get seen until 5:30, which meant we didn't leave until 5:50. The hair stylist didn't apologize. She said 4-5pm is always a tough time, especially if people are late. If you know that time is always busy then you should have more people working. We should not have been negatively affected. We had planned to go out for a quick bite afterwards as the haircut normally doesn't take too long. We didn't get home until after my kids' bedtime. we were very unhappy.