Cookie Cutters-Lutherville, MD (1969 reviews)

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Denise is wonderful!

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Chairs could have been a bit cleaner.

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We had to wait 20 minutes even though we had an appointment.

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Everyone was really nice and do everything to make the kids feel comfortable

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Because of traffic on York Road and the severely congested parking lot, we were 8 minutes late for Kelly's appointment, scheduled for 11:45am. When we arrived, the employee was already working on two other customers, who apparently had appointments PRIOR TO Kelly's. When she was told Kelly had arrived, she looked at us, then said she couldn't cut her hair. An alternative appointment was offered, but we could not book it b/c my son had a lacrosse game at the same time. Other stylists were finishing their appointments and could have easily stepped up to help out, but weren't even asked. Being less than 10 minutes late for an appointment is not cause for cancellation. Ironically, the same exact thing happened to my nephew on the same day. Two children who love cookie cutters, but will not be returning.

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The stylist was great and the haircut was lovely but we waited way too long. I had an appointment scheduled for 5:45pm. We arrived at 5:39pm. We did not sit in the chair until after 6:15pm. I understand other kids can take longer but there was a family that arrived after us and the other stylist took that kid before my child. That haircut was done before my stylist was done with her original cut. With young kids, i think it should at least be communicated that they are running incredibly late and the first available child should take the kid that is first line.