Cookie Cutters-Lutherville, MD (1968 reviews)

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This was our second appointment at Cookie Cutters. Despite arriving early and having an appointment, the attendant took 2 clients that walked in after we arrived before us, resulting in a 45 minute wait with a toddler. No explanation as or why we were skipped over twice or apology for the wait. The same thing happened to the woman that walked in behind me. Never again.

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We have usually loved our service but this last haircut turned out terribly and our son has school pictures this week.

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I thought you wet hair to cut it. The person who did my daughters hair only sprayed her 2-3 time and then cut it. Will NEVER have her cut my daughters hair AGAIN!!!

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Good afternoon. I hate to be writing this as I am a frequent customer and love your business so much that I invested into one of your prepaid cards. I believe today was our 4th or 5th visit and usually I am beyond satisfied with my service but today’s stylist was Terrible. My sons hair is so choppy and uneven,I had her stop because I didn’t want her to cut anymore so I told her it was fine and left. I got into my car and cried . He starts his first day of “school” (he’s only 2) on Friday and I wasn’t hoping for great pictures but now with his hair I’m upset. The stylist was super sweet but she had no idea what she was doing ,multiple times she asked me what blades to use and which sides to do next.

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My sons appointment was at 1:30 and we had to wait a half hour to be seen. They didn’t do a very good job on my son’s hair. Very disappointed this time around.

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We have gone to this location since it opened. At first it was always very nice and timely. We always make a reservation in advance, but the last few visits they have been taking us late each time. It’s not just a couple of minutes late; it’s been 15-25 minutes each time. It kind of defeats the purpose of having a reservation system. I understand circumstances like someone calling in sick, but not when it happens every time. We don’t mind paying the relatively high price here since it caters to kids, but are considering other options for our daughter and son moving forward. Our stylist was very friendly and did a nice job on our son. No complaint with her at all.