Cookie Cutters-Lutherville, MD (1968 reviews)

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I went online this morning around 9am to book/reschedule an appointment. I accidentally booked 2 appointments, 1 for 11:15 and 1 for 11:30. I called the Lutherville/Timonium store, to confirm that I needed only 1 appointment. We agreed to cancel the 11:30. I arrived with my toddler at 11:10 for our 11:15 appointment, and was informed by the worker that it would be a few minutes wait, cause she has another customer. "A few" minutes turned into 11:35, when she finally took us. I had warned her from the begining that my son, like most toddlers, can be unccoperative at times. I told her that I've previously only taken him to salons that specialize with senior citizens, and was hoping that a place catering to kids would be a better environment for him. As predicted, he began to cry as soon as she put the cape on him, and proceeded to scream throughout the appointment. I did my best to keep him calm and happy, but to no avail. The stylist was extremely rude and told me that "maybe dad should have brought him in". I can only imagine how a single parent would feel by that comment. She was extremely rude to the customer nefore me as well, and rolled her eyes at a grandma/other kid. She has poor customer service especially with children. I will not be back and i will not recommend this salon to my friends.

Comment

I was disappointed with the hair cut my 14 month old received. I know it's not easy to cut hair when your client won't sit still, but our hair dresser didn't seem comfortable cutting hair and I had to keep asking her to cut it shorter. Not a great experience or great hair cut.

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The worst haircut ever. I can cut better than this. We used to have Brittany and she was very good but our most recent visit was awful. I have to take kids elsewhere to fix what they did. It does not seem the lady who did it had ANY training doing this.

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The stylist was not kid friendly and definitely not patient. It's expected with a place so fun that the hair experts reflect the vibe. But clearly she was impatient and did not connect with the kid.

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We came for my daughter (7 yr) hair styling. Not happy about the outcome for what we expected. We asked for couple of styles with the pictures,she said okay, but it come out well, as a professional she also didn't give her best. We thought it's didn't went really well.

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Bad customer service experience after being a long time and loyal customer. If I did not have a prepaid haircut card I would not be returning ever again.