Cookie Cutters-Lutherville, MD (1968 reviews)

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My son received his second horrible haircut. I am not bringing him back.

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They saw my son over 15 minutes late and his hair cut was horrible. The stylist had an attitude that was uncalled for. Rude.

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Horrible experience X2 with my boys today and the stylist did not seem to have experience with young children. Both my boys have botched haircuts and are traumatized getting their hair cut again.

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When I get a 2:30pm reservation I expect a 2:30 not 3:09 because the front desk allowed a 15 minute late family go in front of us. Look I understand being late but 15 minutes and still getting served before folks who got their before them is just poor poor service. Maybe the manager didn’t want to lose a family of 3 for a family of one, which is discrimination to us with one child. It was explained to me there were MULTIPLE late families in front of us and that the manager had spoken to the owner “many times” about her late was policy but at that point I was done. I’ll nevr come back. Oh yea and the cut was shit! Alex F

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We had a 5pm appointment. There were only two people working and two other people were waiting with us with a 5pm appointment. We didn't get seen until 5:30, which meant we didn't leave until 5:50. The hair stylist didn't apologize. She said 4-5pm is always a tough time, especially if people are late. If you know that time is always busy then you should have more people working. We should not have been negatively affected. We had planned to go out for a quick bite afterwards as the haircut normally doesn't take too long. We didn't get home until after my kids' bedtime. we were very unhappy.

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I recently moved to the area and was referred to your establishment by a friend. I must say the overall environment was excellent. However the hair tech Carly wasn’t kid friendly at all. I normally go to Cartoon Cuts in White Marsh, which is where I moved from. This was a new experience for my child. Carly kept telling him to hold his head still as if my son was annoying her. She then sprayed his head with water harshly as if she was punishing him for moving. I took a video of my son first and last haircut at your establishment. I showed the video to my wife and family who were livid and demanded I call a manager. I do not like to make waves and truly wanted to believe it was a hard day for the hair tech. I still believe this is no way to treat a child. My wife and I are resource parents and have many children going in and out of our home. Some have disabilities and some don’t. We try our hardest treat them all the same because we don’t know what type of life they have had so far. Sometimes the closest places aren’t the best place to go. I will continue taking all of my children to White Marsh mall to have their haircut. It’s a shame because when I first walked through the door I felt like this would be the place for my family to come. First impressions last a life time. After speaking with my friend and showing him the video as well he decided he would come their either. We should treat everyone the same no matter the race.