Cookie Cutters-Lutherville, MD (1968 reviews)

Comment

We had a 5pm appointment. There were only two people working and two other people were waiting with us with a 5pm appointment. We didn't get seen until 5:30, which meant we didn't leave until 5:50. The hair stylist didn't apologize. She said 4-5pm is always a tough time, especially if people are late. If you know that time is always busy then you should have more people working. We should not have been negatively affected. We had planned to go out for a quick bite afterwards as the haircut normally doesn't take too long. We didn't get home until after my kids' bedtime. we were very unhappy.

Comment

When I get a 2:30pm reservation I expect a 2:30 not 3:09 because the front desk allowed a 15 minute late family go in front of us. Look I understand being late but 15 minutes and still getting served before folks who got their before them is just poor poor service. Maybe the manager didn’t want to lose a family of 3 for a family of one, which is discrimination to us with one child. It was explained to me there were MULTIPLE late families in front of us and that the manager had spoken to the owner “many times” about her late was policy but at that point I was done. I’ll nevr come back. Oh yea and the cut was shit! Alex F

Comment

Horrible experience X2 with my boys today and the stylist did not seem to have experience with young children. Both my boys have botched haircuts and are traumatized getting their hair cut again.

Comment

They saw my son over 15 minutes late and his hair cut was horrible. The stylist had an attitude that was uncalled for. Rude.